254 FTC Complaints Link a $52,000 Fake Loan to One Persistent Callback Number

A voicemail arrives from someone named Fiona, or Melica, or Eastman. The last name shifts. The script does not. Each message claims to be from a "credit executive office" and says a loan of around $52,000 is nearly ready, pending one more conversation with underwriting. The number left for callbacks is (866) 959-0917, and that number has drawn 254 FTC complaints and 83 FCC complaints based on available data.

What the Voicemails Say

The Better Business Bureau received multiple reports in March 2026 describing nearly identical messages left by this number. One report quoted the caller verbatim: "Melica Eastman with the credit executive office. My direct line 866-959-0917. I've been trying to reach you over the past few days to go over the next steps regarding your personal loan approval. We recently reviewed your file, and it looks like we may be able to approve you for around $52,000."

Another report captured the same pitch from a caller identifying as "Fiona Eastman." A third dropped the first name entirely and led with "Eastman with the credit executive office." The rotating first names, the identical dollar figure, and the identical urgency framing all appear across reports from the same week. None of the people who filed those reports indicated they had applied for a loan or had any prior relationship with the caller.

An April 2026 BBB report adds a related detail. That message came from a number beginning with 1-631, not from (866) 959-0917 directly, but it carried the same Eastman identity and the same loan approval script, with (866) 959-0917 given as the callback number. Using rotating outbound numbers while routing all inbound calls to a single line is a pattern associated with operations that want to control where responses land.

Why the Pitch Sounds Plausible

The callers describe a loan that is nearly approved, not one being offered cold. That framing assumes a prior application exists, which puts the recipient in the position of either accepting that the call makes sense or trying to recall whether they did apply somewhere recently. The confusion is the point.

Calling the operation a "credit executive office" is deliberate. The phrase sounds institutional without naming any regulated lender a recipient could look up. A licensed lender has a verifiable name and a public record. A vague office title has neither.

The Complaint Volume Behind This Number

The 30-day normalized complaint count across this scam category reaches roughly 9,900 complaints according to data tracked by this site, sourced from the Federal Trade Commission. The 254 FTC complaints tied specifically to (866) 959-0917 represent people who connected this number to a problem serious enough to report to a federal agency. The 83 Federal Communications Commission complaints reflect additional recipients who reported the contact separately. BBB reports for the 30-day window in this category reached 136, and Reddit activity reached 72 mentions over a 90-day period. The volume suggests steady ongoing activity rather than a brief spike.

What to Do If This Number Has Called You

Do not call (866) 959-0917 back. Engaging with the callback line gives the operation a live contact to pursue.

No licensed lender pre-approves a loan for someone who never applied and then delivers that news by voicemail as a first contact. No licensed lender uses a generic office title in place of a verifiable company name. The "credit executive office" label names no institution, carries no license number, and cannot be looked up with any state or federal regulator.

The callers change their first names. They keep the same number, the same dollar figure, and the same script. That consistency is exactly what the complaint record captures.