(833) 408-1591 Sends Fake Mortgage Mailers Using Bank of America's Name

By Ken Duggan · June 5, 2026

Homeowners across the country are receiving urgent-sounding mailers and recorded phone messages from a caller identifying itself as "The Mortgage Service Center." Community reports suggest the operation is designed to make recipients believe the contact is coming from their actual lender.

What the Reports Describe

Reports filed between April 1 and April 20, 2026 describe nearly identical contact. The messages claim to be about "a matter of importance as it relates to your mortgage" and direct recipients to call back numbers associated with this cluster. One report is blunt: "IS A SCAM."

Another report describes receiving six physical mailers following a recent refinance, all directing the recipient to call (833) 408-1591. The reporter noted the mailers "imply, but do not directly state, that they are from your bank or work with your bank."

A third report describes the recipient calling their actual bank and confirming the outreach did not come from them. The mailer included small print on the back, which the reporter began describing before the account cut off, suggesting that fine print may obscure the third-party nature of the contact.

A fourth report links the mailer directly to public county clerk records. The message referenced a lender name and a record date of 12/17/25, giving it the appearance of official mortgage correspondence. That lender name was BANK OF AMERICA, NATIONAL ASSOCIATION, a real financial institution associated with impersonation in this cluster.

Phone Numbers Tied to This Cluster

The following numbers appear across reports and associated data for this campaign. None carry Federal Trade Commission (FTC) complaint volume yet, which may reflect how recently this activity has surfaced.

Contact referencing any of these numbers is associated with this cluster.

Why This Tactic Works

Mortgage impersonation fraud is effective because it arrives at a moment of genuine financial relevance. If you recently bought a home, refinanced, or had your mortgage transferred to a new servicer, an urgent message about your mortgage does not feel random. It feels timed.

The use of county clerk records adds a layer of apparent legitimacy. Property transactions are public record, and anyone can pull lender names and recording dates. That information appearing in a mailer does not mean the sender has any relationship with your lender.

The instruction to call back a number you did not initiate contact with is the mechanism. Once you call, the operation has your attention and, depending on what follows, may attempt to collect personal or financial information.

What You Should Do

If you receive a mailer or recorded message about your mortgage from a name you do not recognize, call your servicer directly using the number on your most recent mortgage statement or the lender's official website. Do not use any number provided in the unsolicited contact.

If you have already called one of the numbers above, review what information you shared and contact your lender to flag the interaction.

For the full picture of this campaign, see the source cluster page at /campaign/fraudulent-mortgage-and-financial-services-impersonation.