**South River Mortgage and Genworth Financial Reverse Mortgage Scam Campaign**
This scam campaign involves two mortgage industry entities that have been reported together in fraudulent communications targeting homeowners with reverse mortgages. South River Mortgage, LLC has generated 25 CFPB complaints while GENWORTH FINANCIAL INC. has received 26 CFPB complaints. The two companies are connected through a reported_together relationship with a confidence level of 0.35, indicating they have been co-mentioned in consumer fraud reports.
The scam operates by sending fraudulent correspondence to consumers claiming they may be eligible for additional funds from existing reverse mortgages. Community reports reveal that South River Mortgage has sent letters containing false mortgage information to consumers, with one victim stating "This company sent me a correspondence which included false information about my mortgage information. Not the first time either." Another report describes receiving a letter claiming eligibility for additional funds "that were not available to you when you took out your reverse mortgage." A third complaint specifically mentions South River Mortgage Company falsely claiming the recipient had a reverse mortgage since July 17, 2012 with Genworth Financial Home Equity and could receive additional funds.
The consumer impact from this campaign includes 51 total CFPB complaints across both entities, with victims receiving repeated fraudulent communications containing fabricated mortgage details. The scammers appear to specifically target homeowners by claiming knowledge of existing reverse mortgage arrangements and offering additional financial benefits that do not exist. Community reports indicate this is an ongoing pattern of deceptive practices rather than isolated incidents.
To protect against this and similar mortgage-related scams, consumers should verify any mortgage-related communications by contacting their actual mortgage servicer directly using contact information from official loan documents, not from unsolicited letters. If contacted by these or similar companies, hang up immediately, do not click any links in emails, and do not provide personal or financial information. Report suspected fraud to the FTC at reportfraud.ftc.gov or to the FCC for phone-based scams. Consumers can verify the safety of phone numbers and domains by checking them against known scam databases and official business registries before responding to any communications.
This campaign represents a moderate threat level targeting vulnerable homeowners with reverse mortgages through deceptive mail campaigns. The recommended next steps include continued monitoring of both South River Mortgage, LLC and GENWORTH FINANCIAL INC. for additional fraudulent activity, alerting reverse mortgage holders about these specific false claims, and encouraging victims to report any similar communications to appropriate regulatory authorities to prevent further consumer harm.