avaandjune.com

Ava and June advertises knit sweaters on their website, avaandjune.com, and shows photos of a store in Augusta, GA with a company story about a mother and daughter. The products received are not what is pictured, but are cheaply made replicas from China. It takes a long time to get a response about returns with no phone number or information other than emailing [email protected] . The customer is then told that they can have 15% off - OR return to an address in China at their own expense (see email below and attachment). Dear Lara, We understand that you are considering returning the product, and we would like to offer an alternative solution that may be more convenient and environmentally friendly, should you prefer this option. Instead of returning the item, we can offer a refund of 15% of the product purchase price, allowing you to keep the product while receiving a partial refund. We believe this helps reduce unnecessary emissions and waste and hope this option may be appealing to you. If you agree, we will process the refund promptly. If you prefer to return the product instead, you may do so by sending it to the address below: Company: Liu Changxing Street: No. 2 freight elevator on the west side of the 3rd floor, upstairs, Yuantong Express, No. 409, Suxi Yiwu Town Postcode: 310000 Province/State: Zhejiang Country: China Please note that return shipping costs are the responsibility of the customer. Kindly let us know how you would like to proceed. We are happy to assist you further and aim to provide you with a positive experience. Kind regards, Mary The Ava & June Team .css-c8hvdp{--Grid-columns:12;-webkit-flex-direction:row;-ms-flex-direction:row;flex-direction:row;min-width:0;box-sizing:border-box;displ [BBB Scam Type: Counterfeit Product] [Business: Ava and June or Ava June Date Repor] [Location: MA, USA- 01742]