drmelaxinco.com

I placed an order with DrMelaxinco.com on 20 December 2025. By 12 January 2026, no items had been received, at which point I began contacting the company via email to request an update. The items were eventually delivered after repeated follow-ups. However, upon opening the package, I discovered that the products did not match the descriptions on the website and were not supplied in genuine brand packaging, which raised concerns about their authenticity. I contacted the company immediately to request return and refund instructions. Since then, I have only received automated email responses stating that: Their products are not fake There is “no evidence to suggest otherwise” My request is “being processed” Despite these assurances, I have received no return instructions, no refund, and no response from a real customer service representative. It has now been nearly four weeks since my initial refund request, with no meaningful communication or resolution. Based on the lack of transparency, misleading product representation, and failure to engage in proper customer service, I believe this company may be operating in a misleading or deceptive manner. [BBB Scam Type: Counterfeit Product] [Business: DrMelaxinco] [Location: NV, USA- 89104]