fuzzyfreinds.com

Complaint: Counterfeit Jellycat Products, Fake Contact Info & Deceptive Shipping Claims To the Better Business Bureau, I am filing a complaint against an online retailer named: Fuzzy Friends Website: https://fuzzyfreinds.com/ Order #: 3835 1. The business appears to sell counterfeit Jellycat products After purchasing two items, I discovered multiple reports online identifying this store as a seller of fake Jellycat plush toys. Indicators include: False claims of being a US-based seller Shipment originating from China Pricing significantly below market value Inconsistent branding Lack of authorization as a Jellycat retailer This is a serious consumer protection issue. 2. False shipping claims Advertised: "Ships from New York via DHL" Actual: China via Cainiao 3. Fake customer support email The Return Policy lists a non-functional and misspelled email domain, preventing customers from contacting the seller. 4. Unauthorized shipment after cancellation request I requested cancellation before shipment, yet the seller shipped anyway. Requested Action I request BBB to: Investigate this business Warn consumers Take appropriate corrective action I can supply evidence upon request. ********** ******** **** .css-1w6dufj{-webkit-box-flex:0;-webkit-flex-grow:0;-ms-flex-positive:0;flex-grow:0;-webkit-flex-basis:auto;-ms-flex-preferred-size:auto;flex-basi [BBB Scam Type: Online Purchase] [Business: Fuzzy Friends] [Location: OR, USA - 97227]