www.bymayberry.com

A dress was advertised on Instagram from a company whose website said they were in North Carolina. There was no business address listed when I ordered, and they claimed 3 women started the business in Mayberry, North Carolina. The photo of the three women with their origin story was listed, and I later learned this was stolen from the actual city commerce site of the actual town of Mayberry, North Carolina and has since been taken down. I ordered the dress as they posted a one hundred percent guarantee of full return with all original packaging. When the dress arrived, it was printed pattern on polyester - not the 100% cotton as advertised - and it was tiny. I contacted them immediately from the email provided (they have no returns department) and have received numerous bot emails saying I will be charged with 15% restocking fee and have to pay to ship it to a warehouse in China, or get 15% refund and keep the item, or 50% store credit. This is all illegal theft. They refuse to offer a full 100% refund as advertised. This was the dress I ordered: https://www.bymayberry.com/products/lia%E2%84%A2-elegant-geometric-dress?_pos=1&_sid=78134cbaf&_ss=r I got a small printed polyester garbage version. I paid $54.99 plus shipping. I am very sad, disgruntled, and frustrated. [BBB Scam Type: Counterfeit Product] [Business: Mayberry] [Location: IL, USA - 60302]

I purchased a pair of boots that I had first saw posted on Instagram. I went to the website: www.bymayberry.com and purchased them for $75.00. Six weeks later I received a package for a pair of boots made from fabric not leather as posted. They also smelled like moth balls. I have tried for the last two weeks to return the boots and they replied: Here are the options I can offer: Option 1 – 25% Refund (Recommended) Keep the item and receive a 25% refund back to your original payment method, processed immediately. No return needed, no shipping costs, no waiting. Option 2 – Free Exchange We'll send you a replacement item in a different size, style, or colour at no extra cost. Option 3 – 100% Store Credit Receive the full value of your order as store credit. No return required and no expiry date. Option 4 – Return for Full Refund If you'd still prefer to return the item, you're welcome to do so under our Return Policy. Please note: ? Return shipping and any customs duties are at your expense Honestly, Option 1 is what I'd personally recommend — you get your money back immediately without the hassle of international return shipping. ? A 15% restocking fee applies upon receipt and inspection ? Customs fees (if applicable) ? Return address: Building 4, 4th Floor, 58 Baiye Road Guangdong 523000, China [BBB Scam Type: Counterfeit Product] [Business: Mayberry] [Location: CA, USA - 95614]