Mr. Cooper Group Inc.

On April 3, 2026, our organization, the Cheyenne River Youth Project (CRYP), attempted to purchase a 40ft Used High Cube Grade A shipping container from a vendor identified as R-H Container Services (also referred to as O’Neal RH Shipping). The vendor, who identified himself as Ivan Cooper, provided a professional-looking invoice and insisted that the payment of $3,950.00 be made via QuickBooks ACH/Direct Deposit rather than a credit card. We processed the payment as requested. QuickBooks confirmed that the funds were successfully deposited into the vendor's account. Following the confirmation of payment, the vendor became evasive. When our staff attempted to follow up on the delivery status, Mr. Cooper repeatedly claimed the funds had not arrived, despite our bank and QuickBooks providing proof of the completed transfer. The vendor began "ghosting" our organization entirely. When our attorney attempted to call the provided contact number to resolve the issue, Mr. Cooper hung up immediately upon hearing our organization's name and has since refused to answer any subsequent calls or emails. [BBB Scam Type: Online Purchase] [Business: R-H Containers Standard Shipping Vessels] [Location: SD, USA - 57625]

Received a letter stating to call 1-888-801-8190 immediately with a $199.99 waiver attached. No company information given but states that Mr. Cooper/Nationstar is the lender. The home is paid off. [BBB Scam Type: Advance Fee Loan] [Business: No name given] [Location: LA, USA- 71055]

See attached email [BBB Scam Type: Other] [Business: Mr. cooper /nationstat] [Location: FL, USA- 32008]

I Received a letter letting me know that I won 1,950,000 and to call Mr. Cooper the payment officer to make arrangement to send the money to a designated bank account. They asked me for my SSN and to verify all the information that they already had including my driver's license number. When I refused to give them my SSN he explained he needed it for tax purposes. I explain that I was not comfortable giving it to them and he suggested I go to UPS and call him when I arrived. He wanted me to fax the information I said OK, but I called my daughter she said it was a scam and to report it. I found out PCH do not call, they get in contact by certified mail, email or just show up with balloons and check. They only send an affidavit. The never ask for SSN, money for fees or processing. [BBB Scam Type: Sweepstakes/Lottery/Prizes] [Business: Eugene Cooper] [Location: MD, USA- 20774]