260-660-0700

I purchased a sweater from this company. When I received it, it looked nothing like the photo I had seen and was of terrible quality. I attempted to return the products and received an email stating I could either receive a refund or a discount on future purchases. I responded, stating that I wanted to return the product for a refund. I attempted this refund over several weeks via email and was never sent information on where to return the product or the promised shipping label. In addition, I received multiple copies of the same email. I also posted a message on their Facebook page. I have attached a redacted PDF showing a few of the emails I received and responded to. This situation has been going on since March 6, 2026. Here is the order information: Order #12130421 Order summary Zaira | Artistic Cat Statement Top × 1 Multicolor / S $59.95 Shipped Order number 12130421 Tracking number YT2606600700489033 [BBB Scam Type: Online Purchase] [Business: Ava Grace Impostor] [Location: UT, USA - 84020]