**Multi-Vector Scam Campaign Targeting Utilities and Government Impersonation**
This campaign involves a coordinated network of three phone numbers operating across multiple scam categories, generating a total of 31 consumer complaints across federal agencies. The primary numbers include 800-210-9011 (15 complaints), 771-247-3430 (12 complaints), and 877-875-1933 (4 complaints). These numbers demonstrate strong operational connections, with same-campaign relationships identified between all three numbers at 0.70 confidence levels, indicating they are likely controlled by the same fraudulent operation.
The campaign employs a dual-pronged approach targeting both utility customers and individuals through government impersonation tactics. Phone number 800-210-9011 specifically targets energy and utility customers, with complaints concentrated in Pittsburgh, PA, Toms River, New Jersey, and Penfield, New York. Community reports reveal scammers impersonating Central Hudson utility representatives and American Power and Gas, leaving voicemails directing victims to call back at 800-210-9011 extension 2162. Meanwhile, numbers 771-247-3430 and 877-875-1933 focus on government impersonation schemes, with 771-247-3430 targeting San Antonio, Texas, Cookeville, Tennessee, and Shawnee, Kansas, while 877-875-1933 concentrates on Utah and Colorado locations including Ogden City, Denver, and Clinton.
The operation shows additional complexity through its connection to Account Services Inc., a debt collection company that has generated 8 CFPB complaints. This entity demonstrates reported-together relationships with both 877-875-1933 and 800-210-9011 at 0.35 confidence levels, suggesting potential coordination or shared victim targeting between debt collection harassment and utility/government impersonation schemes. Community reports indicate sophisticated social engineering tactics, including the use of local area codes to increase call answer rates and detailed voicemails mentioning specific utility companies and government departments like the "Tax Resolution and Mediation Office."
The geographic targeting reveals a nationwide scope with concentrated activity in specific metropolitan areas across Pennsylvania, New Jersey, New York, Texas, Tennessee, Kansas, Utah, and Colorado. This broad distribution pattern combined with the localized targeting approach suggests a well-organized operation designed to maximize victim response rates through geographic familiarity and trusted institution impersonation.
**Consumer Protection Advice**
Consumers should never provide personal information, account details, or make payments to unsolicited callers claiming to represent utilities or government agencies. Legitimate utility companies and government agencies do not demand immediate payment over the phone or threaten service disconnection without prior written notice. If contacted by any of these numbers or similar schemes, hang up immediately and do not click on any links or call back numbers provided in voicemails. To verify legitimate utility or government communications, contact the organization directly using official phone numbers found on billing statements or official websites. Consumers can check if a phone number has been reported as fraudulent by searching online complaint databases or calling their phone provider. Report all suspicious calls to the FTC at reportfraud.ftc.gov and to the FCC for unwanted calls and texts.
This campaign represents a moderate to high threat level due to its multi-vector approach, geographic scope, and sophisticated impersonation tactics targeting essential services. The coordination between multiple phone numbers and potential debt collection harassment amplifies the risk to consumers. Immediate steps should include widespread consumer education about these specific numbers, coordination with utility companies to alert customers about the impersonation schemes, and continued monitoring for additional numbers or entities joining this campaign network.