Our analysis has identified a mortgage-related scam campaign targeting homeowners through deceptive mail correspondence, centered around the company My Mortgage, Inc. and the associated phone number 888-801-8190. My Mortgage, Inc. has generated 7 complaints filed with the Consumer Financial Protection Bureau (CFPB), while the connected phone number 888-801-8190 shows no direct FTC complaints but appears in consumer reports linked to the company's activities.
The connection between My Mortgage, Inc. and phone number 888-801-8190 has been established through multiple consumer reports, with a moderate confidence level of 0.50 based on co-reporting patterns. Community reports reveal a sophisticated mail-based deception scheme where consumers receive official-looking letters containing urgent language about property matters and mortgage waivers. One particularly concerning report describes recipients receiving correspondence that appears to reference legitimate past mortgage lenders, specifically mentioning "Fleet Mgt Corp" from 1990, suggesting scammers are accessing or spoofing historical mortgage information to add credibility to their schemes.
Consumer reports detail tactics designed to create urgency and prompt immediate action. Victims receive letters containing "final notice" language about property matters, with vague references to "allocated waivers" that will be revoked within 7 days unless recipients call to verify information. Another reported variant involves check-like documents referencing long-closed mortgage accounts, potentially attempting to collect on debts that have already been satisfied. The use of historical mortgage lender information demonstrates a level of research or data access that makes these scams particularly convincing to targeted homeowners.
To protect yourself from this mortgage-related scam campaign, verify any mortgage-related correspondence directly with your actual mortgage servicer using contact information from your official loan documents, not from unsolicited mail. Legitimate mortgage companies do not typically send urgent notices about mysterious "waivers" or reference decades-old closed accounts. If you receive suspicious calls from 888-801-8190 or similar numbers, hang up immediately and do not provide any personal or financial information. Do not click any links in related emails or text messages. Report these incidents to the FTC at reportfraud.ftc.gov and to the FCC for unwanted calls. You can check if a phone number has been reported as suspicious by searching consumer protection websites and reverse phone lookup services.
This campaign represents a moderate threat level due to the targeted nature of the mail correspondence and the use of historical mortgage information to establish false credibility. Homeowners should remain vigilant for unsolicited mortgage-related mail and verify all communications through official channels. We recommend continued monitoring of this cluster, particularly for any expansion in phone numbers or escalation in complaint volumes, as the relatively low current complaint count may indicate this is an emerging or geographically limited campaign.