Scam Detective
Company

My Mortgage, Inc.

Consumer Complaints
  • 439 community reports from users

My Mortgage, Inc. is a registered business tracked by the CFPB. The complaints shown here are consumer disputes filed with the CFPB, not fraud reports.

Details

CFPB Complaints
7
BBB Status
A rating, not accredited
Listed as Sell My Mortgage LLC
Seekonk, MA
Real Estate
View BBB profile
Industry
Mortgage

Impersonation Scams

Reports from people targeted by scammers using My Mortgage, Inc.'s name.

Home Warranty Division of Sun East FCUMortgage and warranty impersonation

My Mortgage, Inc. is a company whose name appeared in consumer complaint records connected to this cluster. It has 7 CFPB complaints associated with it in the data. The phone numbers 805-221-8124, 858-256-5439, and 804-221-8124 appear in reports alongside this company name.

6/7/2026
Home Shield USA FloridaMortgage warranty fraud

My Mortgage, Inc. is a company name that appeared in complaint records connected to this cluster, with 7 CFPB complaints on file. Its name surfaced in reports alongside phone numbers 855-721-2692 and 888-347-5630. The data does not establish what role, if any, this company played in the reported contacts.

6/7/2026

This phone number cluster involves 2 numbers linked to suspicious activity complaints. The numbers are 877-899-1809, 888-608-9580. Together, these numbers have accumulated 0 consumer complaints across FTC and FCC databases. The connected infrastructure includes 2 companies (NAVY FEDERAL CREDIT UNION, My Mortgage, Inc.) with 47164 CFPB complaints. Across all linked entities, consumers have filed 47164 complaints with federal agencies. This campaign was identified through automated analysis of ...

This scam campaign involves a coordinated mortgage-related phishing scheme operating through three connected toll-free numbers: 844-892-0209, 877-899-1809, and 833-370-3995. The numbers are linked through same campaign relationships with confidence levels of 0.70, indicating they are part of a unified fraudulent operation. Additionally, these numbers have been reported together by consumers, with 844-892-0209 showing the strongest connections to both other numbers and serving as the primary cont...

This phone number cluster involves 2 numbers linked to suspicious activity complaints. The numbers are 833-408-1586, 833-370-3995. Together, these numbers have accumulated 0 consumer complaints across FTC and FCC databases. The connected infrastructure includes 1 companies (My Mortgage, Inc.) with 7 CFPB complaints. Across all linked entities, consumers have filed 7 complaints with federal agencies. This campaign was identified through automated analysis of FTC/FCC complaint databases, CFPB c...

This phone number cluster involves 4 numbers linked to No Subject Provided complaints primarily targeting consumers in CRESCENT CITY, California. The numbers are 888-508-7913, 833-570-4667, 833-732-3951, 888-251-9830. Together, these numbers have accumulated 3 consumer complaints across FTC and FCC databases. Per-number activity, 833-732-3951 with 1 complaint, 888-251-9830 with 2 complaints and Reducing your debt (credit cards, mortgage, student loans). The connected infrastructure includes 1 ...

Card Member ServicesDebt collection fraud

My Mortgage, Inc. appears in this cluster's complaint data with 7 CFPB complaints. The data indicates its name surfaced in reports connected to this network. No specific phone number from the scam infrastructure is individually attributed to this company in the source material.

6/7/2026
SmartFiMortgage impersonation

The name My Mortgage, Inc. appeared in complaint records associated with this cluster. It was reported together with other company names in the data, indicating its name came up in reports connected to this campaign. The data does not specify the exact manner in which this name was presented to consumers.

6/7/2026
Global Reservations DeskFinancial services impersonation

The name My Mortgage, Inc. appeared in this cluster's data through co-reporting patterns connected to phone numbers such as 800-516-1090. Its appearance was noted with a lower confidence association of 0.35 to the campaign. The data does not clarify the exact nature of how this name was used in the reported communications.

6/7/2026

This phone number cluster involves 2 numbers linked to Other complaints primarily targeting consumers in Loxley, Alabama. The numbers are 888-975-5920, 888-381-5166. Together, these numbers have accumulated 1 consumer complaints across FTC and FCC databases. Per-number activity, 888-381-5166 with 1 complaint. The connected infrastructure includes 1 companies (My Mortgage, Inc.) with 7 CFPB complaints. Across all linked entities, consumers have filed 8 complaints with federal agencies. This c...

This phone number cluster involves 2 numbers linked to suspicious activity complaints. The numbers are 877-899-1809, 844-638-4314. Together, these numbers have accumulated 0 consumer complaints across FTC and FCC databases. The connected infrastructure includes 1 companies (My Mortgage, Inc.) with 7 CFPB complaints. Across all linked entities, consumers have filed 7 complaints with federal agencies. This campaign was identified through automated analysis of FTC/FCC complaint databases, CFPB c...

**Mortgage Impersonation Scam Campaign Report** This scam campaign involves fraudulent actors impersonating legitimate mortgage companies, primarily targeting Rocket Mortgage, LLC customers through multiple communication channels. The campaign centers around the phone number 8004656840 and the domain mycoverageinfo.com, which was registered through CSC Corporate Domains, Inc. on March 8, 2002. Consumer reports indicate fraudsters are using various tactics including phone calls, fraudulent lette...

Our analysis has identified a mortgage-related scam campaign targeting homeowners through deceptive mail correspondence, centered around the company My Mortgage, Inc. and the associated phone number 888-801-8190. My Mortgage, Inc. has generated 7 complaints filed with the Consumer Financial Protection Bureau (CFPB), while the connected phone number 888-801-8190 shows no direct FTC complaints but appears in consumer reports linked to the company's activities. The connection between My Mortgage, ...

This phone number cluster involves 2 numbers linked to No Subject Provided complaints. The numbers are 888-801-8190, 833-732-3951. Together, these numbers have accumulated 1 consumer complaints across FTC and FCC databases. Per-number activity, 833-732-3951 with 1 complaint. The connected infrastructure includes 1 companies (My Mortgage, Inc.) with 7 CFPB complaints. Across all linked entities, consumers have filed 8 complaints with federal agencies. This campaign was identified through auto...

The company presented urgent contact information as if they were my Mortgage company. Everything was urgent, contact us right away. They had my name, mortgage closing date, county, closing amount, and address. They used my mortgage company's name in a way that represented it was them. Turns out they were acting as my mortgage company and selling "urgent" protection for my mortgage. Turned out to be a scam sales pitch. Phishing. [BBB Scam Type: Phishing] [Business: Acted as my Mortgage Company - Mortgage Service Center] [Location: Wayzata, MN, USA - 55391]

6 days ago

A bogus business letter attempts to scare me into calling a phone number, 888-404-4504, to renew a home warranty it claims that I have with my mortgage provider. The letter is signed by Vicky Mercer, Program Director, Home Warranty Division. The letter is headed "RESPONSE TO THIS NOTICE REQUESTED." It states that "This notice is to inform you that the property's home address, at [my actual home address] secured by [actual mortgage provider], may be expiring or has already expired. Our records indicate that you have not contacted us yet to get your Home Warranty up to date." It further states that "We reserve the right to revoke your eligibility for service coverage after the Expiration date of 4/28/2026." The instructions are to call the provided telephone number. [BBB Scam Type: Fake Invoice/Supplier Bill] [Business: Home Warranty Division] [Location: Rockville, MD, USA - 20850]

32 days ago

Notice regarding my mortgage with navy federal credit union. They need me to call them about an important matter regarding thus loan. This is time sensitive so please call them at 888 608 9580. Mortgage Services Group. [BBB Scam Type: Other] [Business: Mortgage Services Group LLC Date Rep] [Location: McDonough, GA, USA - 30253]

32 days ago

Received paper mail stating that my home warranty was about to expire. It contained my mortgage lender name and property address. 4everhomewarranty with a name vicky mercer. [BBB Scam Type: Phishing] [Business: 4ever Home Warranty] [Location: Troy, NY, USA - 12180]

33 days ago

Scammer claiming to be Rocket Mortgage LLC attempting to get me to contact them about a "matter of importance" as it relates to my mortgage [BBB Scam Type: Phishing] [Business: Rocket Mortgage LLC] [Location: Cedar Rapids, IA, USA - 52403]

35 days ago

They told me they could help me with my mortgage to save my house. Took $1000 from me and kept telling me I didn’t need to contact my bank about the mortgage. When I did contact the bank they said they knew nothing about this and my house was still. sold [BBB Scam Type: Other] [Business: Pro elite group] [Location: Weirton, WV, USA - 26062]

35 days ago

Phishing with Allocated waver asking me to call bout my mortgage [BBB Scam Type: Phishing] [Business: Mortgage Firm Inc.] [Location: Winter Haven, FL, USA - 33881]

35 days ago

My mortgage company ran someone else’s mortgage application under my credit, then merged her account with mine. Location: Texas This morning I woke up to credit alerts, letting me know that I had a hard inquiry and then I had an email from my mortgage company that I had applied and was in the process of being approved for a new mortgage. I quickly log into my mortgage account to discover there is a new mortgage loan in process. I quickly called my mortgage company to discover that someone with my same name had applied for a mortgage in a different state and that the banker ran my information instead the person on the phone read me the call information from the person that applied for a mortgage and the banker quickly realized after giving her my address that we weren’t the same person and said he would fix it. Obviously this didn’t happen because now her mortgage application is under my mortgage account and I have hard credit inquiries. I called my mortgage company and I received several phone calls so it’s been escalated and they are going to put in a cancel request to get this hard inquiry off my account. However, I have several concerns as her account has been merged with mine and her mortgage application and loan are on my account and currently my credit. I told them I needed some type of compensation, but I don’t know if I should consult a lawyer in this.

35 days ago1 upvote

NJ taking my BAH as proof I’m a “resident” Location: VA / NJ Lost about $5,500 of my expected refund because NJ decided my military pay is NJ-source income. I'm active duty, NJ home of record, stationed in VA. Wife works in VA, kid was born here, we purchased a home off base. A buddy in my unit told me I could file as a NJ nonresident this year so I did. Filed NJ-1040NR based on the statute (NJSA 54A:1-2) and GIT-7 (their actual tax bulletin). Both lay out a clean three-condition test. No NJ home, permanent home elsewhere, under 30 days in NJ. I meet all three. Neither mentions BAH anywhere. Got their adjustment notice. They wound up taxing me as a resident. Didn't say much beyond "wages adjusted per W-2." I had to dig around the NJ Division of Taxation site to find out where they were getting their reasoning from. Eventually found it on two separate webpages. First, the Notice NZI page: https://www.nj.gov/njbonds/treasury/taxation/notice-nzi.shtml "If you accept any type of housing allowance or housing subsidy you do not qualify as a nonresident for tax purposes." Second, the Military Residency page: https://www.nj.gov/treasury/taxation/military/residency.shtml "If you accept any housing or quarters allowance, you are not considered to be maintaining a permanent home outside New Jersey." My question: does this webpage guidance actually hold up against the statute? And even if it does, is the logic worth fighting? Their position is that receiving BAH means I'm not maintaining a permanent home outside NJ. How does that follow? The fact that one specific category of my income is labeled "housing allowance" to pay my mortgage doesn't mean my VA home stops being a permanent home. The logic just doesn't connect. Is this worth fighting?

35 days ago1 upvote

You have described it perfectly at the top of this website. I entered the phone number provided in google search to see if it was known. THANK YOU for the warning!! I will dispose of the mail. The only info I have on the outside of the envelope (fold up type with the "Allocated Waiver") is the US Postage Paid Permit No. 1535 with zip code 33431. I will not upload doc since you have obviously seen it. So happy I spent a minute to search--even though I planned to ignore it...but it bothers me that they have my mortgage info. Yes, I am a senior citizen. [BBB Scam Type: Retail Business Business name Unknown] [Business: Unknown] [Location: Los Alamos, NM, USA - 87544]

36 days ago

Consumer Complaints

Direct complaints about My Mortgage, Inc.'s products or services.

I have no choice but to represent myself/ cannot find an attorney for an eviction Location: Wilmington, Delaware As the title says, I am unable to find legal assistance for an eviction. I have gone through just about every state program/ referral for any lawyer at all to represent me. The situation is as follows, my husband and I have been faithful renters in a mobile home park. We own the trailer, the park is owned by RHP properties (who have many class action lawsuits currently going on) we had filed a complaint to the state ombudsmen regarding the park blocking the sale of our trailer by not processing applicants that wanted to buy our trailer. We were told by the park to have people apply for park residency prior to going under contract. We had many interested and financially vetted buyers, but after 6 months, and many price reductions to my well kept and upgraded trailer home that was already priced for quick sale to begin with. A week after submitting the complaint, we received an eviction notice, stating that they thought we were renting out the trailer. We never received this mail because we were getting ready to sell the trailer again, and my friend had picked it up for me and held onto it for enough time that the park actually filed for summary possession of my trailer! We are young, trying to use the money from the trailer to buy a house, and now I’m about to owe almost 40k because that’s what is owed on my trailer (they keep hiking the lot rent so much I can’t pay my mortgage down) I’m so ready to give up on everything in life, we lived there for 5 years and payed nearly 60k in lot rent for that time. My money and my future is gone because of RHP properties and I have no one to help me fight this. I need help, please 🙏

52 days ago1 upvote

Important notice saying they have been trying to contact me with at my address with my information and they have the name of my mortgage company fake owners ID fake policy fake policy expiration date final attempt to notify me official business penalty for private use $300. please contact them immediately phone number 888-508-7913 failure to call them may result in a lapse of coverage, which I do not have with them they reserve the right to revoke my eligibility contact them immediately this is the final attempt to contact me before they close the file on this property. Total scam [BBB Scam Type: Counterfeit Product] [Business: None] [Location: UT, USA - 84047]

54 days ago

I received the notice in the mail informing me that my home insurance was about to lapse and I needed to respond immediately to make sure coverage didn't lapse but I don't have insurance through them I have it to my mortgage company. They use the name of my mortgage company to make the notification look legitimate [BBB Scam Type: Home Improvement] [Business: home protection division] [Location: KS, USA - 66102]

81 days ago

I received a final notice letter from a company impersonating my mortgage company asking me to call immediately by 01/16/2026 or my warranty would lapse. I called and was immediately asked if I was calling about extending my warranty. I answered yes and asked several questions about why I was getting this, what is this warranty, who are you with, etc. After they explained, they very quickly went through that I would need to put a down payment down today on this call otherwise I would be refusing coverage. I told them I would like to speak with my lawyer and mortgage company first to ensure this is a legitimate request, as I was never told or heard of such a thing. I called my mortgage company while on the call and they told me this was not them [BBB Scam Type: Home Improvement] [Business: United Wholesale Mortgage Date Repor] [Location: NY, USA - 12033]

85 days ago

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