Scam Detective
Company

Comenity Capital Bank

Consumer Complaints
  • 1 community report from users

Comenity Capital Bank is a registered business tracked by the CFPB. The complaints shown here are consumer disputes filed with the CFPB, not fraud reports.

Details

CFPB Complaints
2
BBB Status
{"status": "not_found", "looked_up": "2026-04-28T14:23:04.459278+00:00"}
Industry
Credit reporting

Connected Entities

Impersonation Scams

Reports from people targeted by scammers using Comenity Capital Bank's name.

Shepherd Outsourcing Debt Collection NetworkDebt collection fraud

Comenity Capital Bank was referenced when I received calls from phone number 888-251-9830 as part of this interconnected debt collection network. The callers claimed to be collecting debts related to Comenity Capital Bank accounts and wanted me to make payments through portal.shepherdoutsourcing.com. Although Comenity Capital Bank has only 2 CFPB complaints directly, its name was used within this broader network of questionable debt collection practices.

4/22/2026

******, spend five minutes or less to review your payment options for your COMENITY CAPITAL BANK (FAMOUSLY YOU REWARDS - for which the current creditor is JEFFERSON CAPITAL SYSTEMS LLC) account at https://portal.shepherdoutsourcing.com/s/K9GGl Or give us a call at 888-251-9830. This text is from Shepherd Outsourcing, a debt collector. License Number 10916-99. Reply stop to opt-out [BBB Scam Type: Debt Collections] [Business: Shepard outsourcing] [Location: MI, USA- 49783]

50 days ago

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