202-400-1970

Summary: Size US 11 was ordered. Size US 9.5 was delivered. Order was placed off of an Instagram advertisement. Order placed: 9/26/25 for a US size 11 shoe. Info from the order summary email: Order summary Cloud 6 - Men × 1 Black / 43 EU / 9 UK / 11 US $106.00 Order delivered: 10/22/25 and the sized delivered was intentionally changed by the seller upon delivery and delivery confirmation email. Delivery summary info: ??? tracking number: YWD202400197063HQ Items in this shipment Cloud 6 - Men × 1 Black / 43 EU / 9 UK / 9.5 US On Thu, Oct 23, 2025 at 1:41?AM I wrote: I just waited 4 weeks to finally get my order and you sent me a size US 9.5 instead of a US 11. Where is my correct order? Please advise how I can get what I actually ordered. Picture of item received is attached. Kindly respond. Email exchange is as follows: Le Cote Club From: [email protected] To: (Me) Fri, Oct 24 at 7:48 AM Dear Johnnie, Thank you for your message and for sending the photo. I’m very sorry for the size mix-up with your order. I’ve confirmed with our team that a free replacement in the correct size will be sent to you right away. There’s no need to return the pair you received – you can keep it or donate it if you wish. I’ll share the new tracking number with you as soon as your replacement has been dispatched. Thank you for your patience and understanding while we get this sorted for you. Warm regards, Marina Customer Support – Le Cote Club [email protected] I have had zero response for weeks now and the website appears to be down. This company is a complete scam. I've had to escalate this with PayPal to try to get a refund and they want me to return the [BBB Scam Type: Counterfeit Product] [Business: Le Cote Club] [Location: NC, USA - 27612]