336-393-1111

I missed my flight from Vegas to Minneapolis and called the number on the back of my American Express Delta card. I inadvertently picked up the first six digits of the Delta number (800-323-2323) and the last four of the American Express International number (336-393-1111). The person answered as Delta, so I didn't catch that anything was wrong. After being on the phone for a while, I found it odd that it took her so long to make the change and that she kept putting me on hold, but I figured it might be because she was a new hire in training. I have called Delta many times in the past, and they are always fast, friendly, and accommodating. In the end, I was charged for the ticket change, which I found odd since I have never been charged before and can do a same-day change. She told me that because I was within two hours of my flight, I would be charged for the change. I thought, whatever, I wasn't going to argue with her, as I just needed to get on the next flight. I will call Delta and get it straightened out when I get home. After calling Delta three times to dispute the charge and working with American Express on the dispute, I obtained the call log from my cell phone company and realized the number I had called was incorrect. I inadvertently called 800-323-1111, where you will get a third-party answering as Delta, but the actual company is Airline Services out of Albany, NY, or so that is what is on my credit card statement. This person (lady) is a travel agent but has nothing to do with Delta. I think the number mix-up is common, as the International number is listed just above the Delta customer service number, and I am sure the probability of someone picking up the last four of the International number is quite high. Needless to say, this whole situation smells of a scam all the way around. Very deceptive, especially under the circumstances of missing your flight, being in [BBB Scam Type: Travel/Vacation/Timeshare] [Business: Airline Services - Delt