AMERICAN EXPRESS COMPANY

Scammers pretending to be Delta airlines said I wouldn’t be able to board my flight which was taking off to Europe in a couple hours. I panicked because I couldn’t miss that flight. They said I had the wrong date on my passport and charged me $484.72 to change it when I got to the airport Delta said that change is free . I called the number back multiple times and realized I hadn’t actually talked to Delta airlines but an imposter. American Express said their current number is 435-222-0755 [BBB Scam Type: Phishing] [Business: Unknown] [Location: Vancouver, WA, USA - 98684]

Our company placed an order with a vendor for high cost machinery. A few days after the charge was processed, our vendor was contacted by someone posing as American Express, claiming they had received an invalid approval code for the credit card transaction and needed documentation to verify the charge which was then forwarded to me to address the 'payment issue' (our vendor did not initially recognize it was a scam). The communication included transaction details such as the last five digits of the card account, the dollar amount, and the transaction date, which made it appear legitimate. When I called the phone number provided in the correspondence (800-874-8848), it routed to an automated life insurance line rather than American Express. A search on the BBB Scam Tracker confirmed this number is associated with a known scammer impersonating American Express. The scam email also referenced a fraudulent email address ( [email protected] ) and a reference number (C-7269020605) to appear credible. No sensitive information was provided, and the scam was identified before any damage was done. Filing this report to help document and prevent future incidents targeting other businesses. [BBB Scam Type: Bank/Credit Card Company Imposter] [Business: American Express] [Location: Spring Hill, FL, USA - 34608]

[US] Skirtlick.com and yellowfinch llc SCAM Finally fell victim to the perfect scam. Bought an LED pool light off of a facebook advertisement ( Mistake number 1) Used paypal with my amex card. Approved a payment of 52 dollars. My amex gets billed 68 dollars, but package is in transit, so I wait to receive package and plan on disputing charge discrepancy. Package tracking is saying bogus things about the package going all over the world for weeks. Obviously fake. I finally file a dispute with Amex. They immediately refund my 68 dollars. As soon as merchant receives notice of dispute they overnight an empty box to me. They use the picture of the delivered empty box to dispute my dispute. I throw out empty box, my money has already been refunded. No big deal. Amex reverses their decision based on picture of said empty box in my driveway, provided by merchant. Now, without a picture of the empty box, American express will not side with me. They closed the dispute. Not only did I not receive anything, I also go charged more than I agreed to. That's how I fell victim to the perfect scam. Well done random dude in Michigan. BTW the website I purchased from was skirt lick dot com. Their paypal merchandise tag is yellowfinch llc. Beware

Attached is the letter I sent to American Express to dispute my $471.99 charge by Handpanova.com. Fortunately, Amex reversed charges, but I’m upset for all the other people who get scammed. Their website is a fraud, no product was delivered, and they do not return emails. [BBB Scam Type: Online Purchase] [Business: Handpanova.com] [Location: Griffin, GA, USA - 30223]

[US] Dad (67) being catfished, trying to find similar situations to help him see the light. As the title says, I believe my father (67) is being catfished. This situation has the classic tell tale signs such as, never video chatting, only spoke on the phone a few times over the past year, and many promised meet ups that end in some situation that prevented them from ever meeting up. That being said, this situation also has some characteristics I haven’t really seen in a lot of other catfish scams. For example, this person claims to live in LA, they have a daughter, and they’re very rich and successful. They have never asked my dad for money, they just promise him they will give him money. They promise they’ll buy him a house, several cars, open bank accounts for all his children, etc. They even claim to have a private jet they’ll allow him to use. There have been several planned meetings where the catfish of course never shows or backs out last minute. But they don’t ask him for money to help get them out of a situation. It’s just weird. The latest development is they claim they will be sending him American Express credit cards for him to spend as he pleases. My first thought is these will be credit cards with stolen info but I don’t see the “benefit” to the catfish in doing this? That is, if these cards even exist. Of course I’m just concerned about the entire situation. Yes he is an adult and makes his own decisions and at the end of the day it’s on him. But I can’t sit by and let it happen without knowing I’ve tried to show him the truth. Does anyone have any experience with a similar scam? Or any idea what this person might even gain?

I am filing a complaint regarding PupaPaws and their billing practices. On April 11, 2026, I purchased dog toys from their website for $32.08 using my American Express card. At no point during checkout was there any clear or obvious indication that I was signing up for a recurring membership. On April 24, 2026, I received an alert from American Express for a $39.99 charge from PupaPaws. After looking into it, I found out they had automatically enrolled me in a “Premium Membership” for $39.99 per month without my knowledge or consent. There was nothing clearly stated about a membership, subscription, or recurring charge during checkout. It was not in the order confirmation or receipt either. If that had been disclosed in any meaningful way, I would have purchased the same products elsewhere. After digging into it further, I found multiple complaints from other customers describing the exact same situation—being signed up and charged for a membership they never knowingly agreed to. On April 26, 2026, I contacted PupaPaws to cancel everything while the membership was still showing as “preparing shipment” and before the charge had fully processed through my card. They confirmed the cancellation but refused to issue a refund, claiming the charge had already been processed and could not be reversed. This is a deceptive practice. Customers are being enrolled into a paid subscription without clear disclosure or consent, and then denied refunds when they catch it. I am requesting a full refund of the $39.99 charge and confirmation that no further charges will occur. I would also strongly recommend that PupaPaws clearly disclose any membership or subscription terms upfront so this does not continue happening to other customers. [BBB Scam Type: Other] [Business: PupaPaws] [Location: Dallas, GA, USA - 30132]

I ordered three face brushes after watching a YouTube ad on April 17, 2026, expecting a one-time charge of $64.95. I never agreed to any subscription, never received an order confirmation email, order number, tracking, or product. A $49.99 “7-day test use subscription” charge later appeared on my American Express account, which I did not authorize. I attempted to contact Kojiva at 918-921-1596 multiple times and left voicemails, but received no response. This appears to be a deceptive subscription charge and non-delivery of goods. [BBB Scam Type: Online Purchase] [Business: Kojiva] [Location: Barrington, IL, USA - 60010]

Received letter saying re: Discover, Wells Fargo, Bank if America, Capital One, American Express Negotiations Department The letter stated to please contact them by phone within 10 days to settle outstanding balance. Failure to respond will result in accrued interest. It had an estimated creditor balance, an estimated settlement amount, proposed program payment, and program terms months. No physical address, no email address. [BBB Scam Type: Phishing] [Business: Negotiations Department] [Location: Hamden, CT, USA - 06514]

I was approached on the street by a group of four black people (2 men, 2 women) impersonating a charity. They said they were raising funds for the burial costs of one of the women's daughters. When I offered to pay $20 cash, I was told that one of the men was a charity supervisor for the city of Chicago and that I had to pay by credit card. I presented a card and was told they could not accept Capital One cards. I gave them my Discover card and asked to donate $10. At that point, they had taken my phone. I was told that Discover wasn't working, so I went ahead and gave them my American Express. In the process, I was asked to fill out a form for the donation. I was ultimately given back my phone and my credit cards and received a confirmation for $10. Unfortunately, I saw that I had been charged $3K on my discover and $5K on my AmEx [BBB Scam Type: Charity] [Business: City of Chicago for Chanell Slade Da] [Location: Chicago, IL, USA - 60661]

The scammer called and said he was from American Express fraud department. He ask my husband to verify a charge of $2700.00 my husband asked me I told him no I had not made any charges, but while my husband had the man on the phone I dial from my phone to verify the number. It was not American express and I said I was verifying the number the man became angry and cursed at me. He then hung up the other line. We called American express and there was no such charges or any record of a phone call to us. We are seniors and it was horrible [BBB Scam Type: Bank/Credit Card Company Imposter] [Business: Unknown] [Location: Menifee, CA, USA - 92584]

I went online to renew my United States passport and found a site called passportsubmission.us that looked like an official government service. The page used government style language and walked me through what looked like the DS 82 renewal process. It asked for all the information you would expect on a passport application, including full legal name, home address, date and place of birth, parents names, Social Security number, and contact details. After filling everything out, the site required payment for what it described as a passport renewal service and charged my American Express card about $129.00. Only after the payment went through did I realize this site is not connected to the United States Department of State and is not a real passport agency. The confirmation did not come from a .gov email address, there were no clear instructions about mailing my renewal to the official processing center, and the customer contact number on the site was 978 971 0688. I have received no legitimate passport service at all. This site appears to exist only to collect sensitive personal information and charge a fee by pretending to be the government passport renewal website. I am disputing the charge with my card issuer and reporting this so others know to avoid this site and use only the official travel.state.gov website for passport renewal. [BBB Scam Type: Counterfeit Product] [Business: Passportsubmission.us] [Location: AL, USA - 36607]

Advertised in a lengthy Facebook Video featuring Dr Sanjay Gupta ( not sure of the correct spelling of his name ) claiming a “natural” honey mixture that aids in memory health. I am appalled that Dr Sanjay Gupta has not spoken out about this deep fake video and that the owners of Facebook allow such a scam to occur featuring a notable and highly acclaimed doctor. I am not a stupid or vulnerable person. This lengthy video was so real and I second guessed myself but I thought this notable doctor would never allow a fake scam video to exist in order to scam people who believe in him and his valuable work and research as prominent doctor. Some fault is also is on me for not investigating this further prior to my purchase. I will never do this again and I will alert my American Express account to watch for any other improper transactions. Please find a way to remove these scammers who deep fake notably acclaimed physicians to advise on ANY social Platform! I cannot believe no one has done anything to stop these scams on social networks especially when they are video faking a prominent, world renowned physician. [BBB Scam Type: Counterfeit Product] [Business: Endorux Prime] [Location: FL, USA - 32962]

Order shoes from TheOrthoWalk.Com. Took 30 days to get to me. Emailed the company lots of times but never got an answer. Original email given to me was : [email protected] which never responded to me. Called American Express, and they were able to give me a correct email for the Nocera New York NY company. Email address given to me for that company was: [email protected] . Ph # 830-582-9060. American Express told me to forward any correspondence from Nocera to American Express. Which I have done. [BBB Scam Type: Counterfeit Product] [Business: theorthowalk.com] [Location: VA, USA - 22727]

In October 18th I saw an advertisement for nice jackets on Facebook and I clicked on it, which took me to the website where the logo shows Bennett & Claire/ Boston MA and I thought the company was in USA I ordered jackets and a bag the items arrived after 12 days. when I opened the package and saw the jacket, I was very disappointed it wasn't like the one shown on the website it is completely different the material quality very poor, and the size was no accurate, so I didn't even bother opening the other 3 items When I wanted to return them I contacted by email and followed the instructions on the website but wouldn't give me the return address they responded by offering me a 10% I sent several emails and the kept offering me 20% 30% and 40% discounts and saying the cost of sending back will be $45us witch i don't mind to pay it but the still refusing to give me the address to send back. finally, I told them I was going to file a complaint with the BBB and after I mentioned filing the complaint they responded by giving me the RETURN address and the phone# to send it to CHINA and confirming that they were not in the USA but they are located in CHINA. This is a scam anyone would think that Bennett & Claire is in the USA, as the logo and photos on the website suggest that's why the didn't want to give us the address and my Amex card could not help me either. On December 17th American express told to send the items to China and is costing me to send $67.15 NOT $45 AS there were advertised in the web site of Bennet I hope they can give me my credit back to my Amex card amount of 216.85 [BBB Scam Type: Counterfeit Product] [Business: BENNETT CLAIRE] [Location: NY, USA - 10573]

I hired Prestige Pet Transport llc April 18 to pick up my animals October 27 to transport my animals from ogden Utah to Palm Bay, FL. On that day Patrick Wilconson let me know that he got in a wreck. He told me he would return my money, which he didn't do. I tried for a week to get my funds back. Not only did I lose the $750 deposit but I also lost the plane ticket fare. He had every excuse in the book for not giving me my money back. I finally got in touch with American Express and they gave me the funds back. I should have heated the red flags. The first one was he changed his phone number and didn't let me know. I finally had to go through Instagram and find him. I think this person needs to be stopped. I feel like it was elder scam. [BBB Scam Type: Moving] [Business: Prestige pet transport llc Date Repo] [Location: UT, USA - 84401]

With this message, I would like to complain about the unsavory practices and business practices of the company: Ayatai Store, 1201 Broadway, Suite 600, New York, NY 10001, USA. On Nov. 15, 2026, I ordered a shirt from this shop in New York, NY, which arrived after some time. The amount of US$59.98 was paid via American Express. Unfortunately, the shirt did not fit, so I sent an email to the Ayatai Store in New York, NY, stating that I would be returning the shirt and requesting a refund. After some hesitation and an exchange of emails, I was informed that there is no return address in the USA and that I must send the shirt to the following address in China: Room 310, 3rd Floor, Building M, No. 1223 (Feige Industrial Park), Guanguang Road, Guanlan Street, Longhua District City: Shenzhen Province: Guangdong Country: China Postal Code: 518000 Recipient: Chen Phone Number: 19925410592 However, as I have discovered, the cost of returning the item far exceeds the price of the shirt, so I must decline this type of return. A return address in the USA was never provided to me. Can I exchange the item and get my money back? Here is the last conversation with this company: Dear Customer, We deeply regret that we were unable to provide you with a satisfactory solution! In fact, the options mentioned in the previous email are the best options we can offer. I know this is difficult for you, but we have also suffered a great loss. After all, these products themselves are sold at a very low price. We not only lose the cost of the products, but also pay logistics costs, which is also a huge expense for us. To save you time and money, we recommend that you accept a 30% refund to your account. And you can keep this package. If you still cannot accept it, we recommend that you return the package. According to our company's return policy, we can only full refund after receiving the package, please underst [BBB Scam Type: Counterfeit Product] [Business: Ayatai] [Location: GA, USA -

I received a letter via postal mail. It looked legit as it had my info on the car that I bought a few months ago with a logo that appeared to be from Kia, which is where I purchased the car. It offered extra services at a low price covering more than what I had already paid for. They seemed to have had trouble using my Capital One card but I have an American Express card that went through. Only later, when Capital One notified me that they had declined the purchase, did I realize that I had been scammed. I called the GPG to cancel the purchase, and the guy, Trevor, said that he could do that, and transferred me to the department that was to do so. I got a recording that I would have to call back "due to the holidays". I am so upset that I fell for this scam. Please look into this. [BBB Scam Type: Counterfeit Product] [Business: Walco GPG] [Location: KY, USA- 40291]

My mom, a 75 year old retiree who lives under my care, saw an ad or post for some vitamins on Facebook. She started to purchase them and then mentioned it to me and it seemed like a scam to me so I told her to back out of the process. To be clear, she had NOT submitted the order. As a result of not completing the order someone immediately called her trying to finish the purchase. She told them no and that she wasn't interested. She hung up, they called back attempting to close the sale again. She hung-up and we called her credit card company (American Express) and told them what happened. They confirmed the company was trying to run the charge and they would block it. A week or so later we received vitamins in the mail. My mom called and told them she didn't want the vitamins and had never completed the sales process. They said they would send her a return label. It was never received. She then looked up the company and called Healthy Living directly and they told her the email address ( [email protected] ) wasn't associated with them and that they have received numerous calls with similar claims. They told my mom she had been scammed and not to keep the pills sent bc they weren't from them and there’s no way to know if they are safe to take. Bc the attempted purchase went through CartPanda, American Express upheld the charge and will not refund my mom her money. [BBB Scam Type: Counterfeit Product] [Business: Healthy Living] [Location: TN, USA- 38119]

I got an Instagram ad about TAG watches. I clicked on the ad and it took me to the Old Million Luxury watches website where they advertised original Tag Heuer watches. I purchased a watched using Google Pay. The very next day upon furhter researched I found out that these were counterfeited wathces. I contacted the vendor and asked them to stop and reverse the transaction. They replied stating that the watch was already shipped, which was a lie. I received a fake/counterfeited watch 3 weeks later. I returned the watch immediately via certified mail to the origin address. The watch was returned to me because it was undeliverable due to address being vacant. I tried to email the merchant multiple times to request a return address and the emails bounce back as undeliverable. American Express had NOT been helpful during the dispute process either. [BBB Scam Type: Counterfeit Product] [Business: OM Luxury or Old M Luxury or Old Million Luxury] [Location: HI, USA- 96734]