AMERICAN EXPRESS COMPANY

Called by American Express inquiring about a family member who has gone delinquent.I told them to stop calling me, they called me again today despite me not having a account with them. I have zero debt with anyone. What options are on the table if I send them a cease and desist letter. So lately I have gotten calls and voicemails from American Express. I have verified the number, and it's starting to get really annoying. One day they called me, I told them to stop calling me, I have nothing to do with American Express so why? Location: North Carolina, USA

Called inquiring about an online gun purchase with “my” American Express card, which I don’t have. Proceeded to ask questions related to personal ID once I said I didn’t have an Amex claiming that they must have had a data breach and my identity was stolen. I confirmed my phone number and then stopped and hung up. They did give me the Amex customer line which seemed legit, but I contacted LifeLock instead. [BBB Scam Type: Credit Cards] [Business: Unknown] [Location: PA, USA - 19128]

[CA] Divorce advice needed: long separation, IRS debt, possible fiduciary breach, future spousal support? Location: California I’m looking for practical advice on how to approach a divorce in California given some unusual financial/legal circumstances. **Relevant facts:** \- Married in 2016 \- No children, no shared property \- We have effectively been separated for several years (living separately since 2022; officially ended things in Dec 2024) \- Ex lives in unknown location. He bounces between LA, Miami and Scottsdale, Arizona. \- We’re estranged (I honestly hope to never see or hear from him for the rest of my life) \- I am currently the higher earner and have been financially supporting myself alone for years \- Mass layoffs are happening in my industry, so I might be funemployed pretty soon \- He will graduate med school in 1 year (and thus has much higher future earning potential than I do) **About the IRS tax issue:** \- We got married when I was 21 (when I was a college student with 0 income). He is 10 years older than me and was the breadwinner for the first few years of our marriage. \- The year we got married, he filed MFJ. \- Now the IRS is coming after me for $300k in back taxes tied to that year’s filing. \- My wages have been garnished since Nov 2025. \- He’s currently living off \~$400k in student loans. **Questions:** 1. In California, could this potentially qualify as breach of fiduciary duty between spouses if he concealed information or financial misconduct from me? 2. Is this the kind of situation where innocent spouse relief is typically pursued separately from divorce court? 3. Can a family court allocate responsibility for tax debt if one spouse was primarily responsible for the conduct creating it? **Additional context:** 1. He’s now with his affair partner. They met as classmates when he moved to the Caribbean to attend medical school. It was only after we ended things that he finally confessed about

I placed this order on December 15, 2025, as a Christmas gift for my granddaughter. As of today, April 9, 2026 — nearly four months later — the ROLI order tracking system still shows the status as "Your order is waiting to be processed." The order has never advanced beyond that initial status. The product has never shipped, and I have received no notification, no explanation, and no refund. I have repeatedly checked the company's order tracking page and the status remains unchanged from the moment of purchase. ROLI has taken $310.99 from my American Express account and provided nothing in return — not the product, not communication, and not a refund. [BBB Scam Type: Online Purchase] [Business: Luminary Roli] [Location: AR, USA - 72032]

Credit bureau Location: New York Considering finding some attorneys to sue the credit bureau I have an open credit card with a balance on the credit bureau which they refuse to update always comes back with error and the balance never gets updated... My last update was January 1st we're about to be in June and still there's a balance on the report... Imagine if you close the account it would take 6 months I guess this is ridiculous.... The credit card I'm referring is Rakuten American Express power by imprint and first electronic Bank This problem is messing with my credit utilization as well I file a dispute to each bureau didn't work also try dispute with CFPB also didn't work...

Noticed two unauthorized payments taken from my American Express card [BBB Scam Type: Online Purchase] [Business: Lotto Cash] [Location: IN, USA - 46011]

I listened to Making Relationships Work social media post. It interested me so I signed up for the zoom call. The call was good. I agreed to speak with a representative. That representative emotionally manipulated me. She told me the program was $8,000. I said that was way too much and that I couldn't afford it. She used what we discussed about my marriage and daughter to emotionally manipulate me. She kept saying, "you can't afford not to. Your daughter needs you to do this. She kept going on and on about how my daughter NEEDED me to invest the $8,000 to have happiness and a mom to be a good role model. I got very emotional and began to cry. She kept saying, it's not fair to your daughter if you don’t do this. I was bullied into getting approved for an American Express card to finance the program. I was approved but changed my mind. I canceled the card and never signed the program documents. I got a call from representative of Megan Tuohey's company. I told them I changed my mind. They tried everything they could to play on my emotions and desperation. I was crying and said no. They hung up. I immediately received another call from them. The account representative tried yet again to manipulate me into enrolling in the program. I refused. They hung up, but kept emailing me to call them. I did and there was no answer. I left many voice mail messages. No one ever called or responded. I'm extremely upset and disgusted by this company's unethical behavior. [BBB Scam Type: Online Purchase] [Business: megantuohey.com] [Location: MN, USA - 55057]

I have been searching for software, Word to be exact. An older version, I found this site, “Software Services USA, LLC. They indicates they are a Microsoft Gold Partner. Normally I check but it was such a small amount of money and I was in a rush. The cost for the software was $79.99. The deliverable was a download, so, I put in my Credit Card and address information but nothing happens. I also tried my American Express, That’s when I noticed something was up. They also have an option for a Bank account number. My Amex was denied, probably was a suspicious site, not sure. Anyhow, it seems that this is a scam. Nothing was charged yet to my Credit Card, but I am monitoring it, I also have Life Lock. [BBB Scam Type: Online Purchase] [Business: Software Services USA LLC Date Repor] [Location: NY, USA - 11757]

Scam - Claimed to Have my Lost Cat (225) 435-8898 Hi, I'm Mike and I found your cat. I might need some gas because I'm low on gas right now Any prepaid bank you could use to send some gas money to me, I wish I had it but I don't at the moment. There's no way I can get some gas to bring her by and I'm avoiding you getting close to my house so I won't have any further marital issues. Exactly what I'm avoiding but the best way is to bring it to you which I don't some gas. It's pretty simple use the nearest Bitcoin store around you or purchase American Express prepaid card and send it over I can easily make the conversion to get some gas and we are good to go. I really don't understand why can't comprehend simple explanation. This has nothing to do with scam or hoax. Believe whatever delusional bullshit you believe I don't care. I was willing to return your cat until you started disrespecting me.

Perplexity.ai is presents itself as an AI chatbot app that rolls up several other AI chatbots into one service. You think you are getting access to ChatGPT, Claude, and other legit AI chatbots, but it's not true. They charge your credit card as askaichat.app charge via Paddle.net. When you go to askaichat.app, it's a different interface than perplexity.ai. I am unable to remove my credit card details at https://askaichat.app/settings. Selecting "cancel subscription" results in a form that asks for feedback, not any actual cancellation information. So they now have my credit card info indefinitely. I have disputed the charge with my credit card company, American Express, and I have also written to Paddle.net support to try to get my money back. [BBB Scam Type: Online Purchase] [Business: Perplexity.ai] [Location: OR, USA - 97202]

I went online to renew my United States passport and found a site called passportsubmission.us that looked like an official government service. The page used government style language and walked me through what looked like the DS 82 renewal process. It asked for all the information you would expect on a passport application, including full legal name, home address, date and place of birth, parents names, Social Security number, and contact details. After filling everything out, the site required payment for what it described as a passport renewal service and charged my American Express card about $129.00. Only after the payment went through did I realize this site is not connected to the United States Department of State and is not a real passport agency. The confirmation did not come from a .gov email address, there were no clear instructions about mailing my renewal to the official processing center, and the customer contact number on the site was 978 971 0688. I have received no legitimate passport service at all. This site appears to exist only to collect sensitive personal information and charge a fee by pretending to be the government passport renewal website. I am disputing the charge with my card issuer and reporting this so others know to avoid this site and use only the official travel.state.gov website for passport renewal. [BBB Scam Type: Counterfeit Product] [Business: Passportsubmission.us] [Location: AL, USA - 36607]

Advertised in a lengthy Facebook Video featuring Dr Sanjay Gupta ( not sure of the correct spelling of his name ) claiming a “natural” honey mixture that aids in memory health. I am appalled that Dr Sanjay Gupta has not spoken out about this deep fake video and that the owners of Facebook allow such a scam to occur featuring a notable and highly acclaimed doctor. I am not a stupid or vulnerable person. This lengthy video was so real and I second guessed myself but I thought this notable doctor would never allow a fake scam video to exist in order to scam people who believe in him and his valuable work and research as prominent doctor. Some fault is also is on me for not investigating this further prior to my purchase. I will never do this again and I will alert my American Express account to watch for any other improper transactions. Please find a way to remove these scammers who deep fake notably acclaimed physicians to advise on ANY social Platform! I cannot believe no one has done anything to stop these scams on social networks especially when they are video faking a prominent, world renowned physician. [BBB Scam Type: Counterfeit Product] [Business: Endorux Prime] [Location: FL, USA - 32962]

Order shoes from TheOrthoWalk.Com. Took 30 days to get to me. Emailed the company lots of times but never got an answer. Original email given to me was : [email protected] which never responded to me. Called American Express, and they were able to give me a correct email for the Nocera New York NY company. Email address given to me for that company was: [email protected] . Ph # 830-582-9060. American Express told me to forward any correspondence from Nocera to American Express. Which I have done. [BBB Scam Type: Counterfeit Product] [Business: theorthowalk.com] [Location: VA, USA - 22727]

In October 18th I saw an advertisement for nice jackets on Facebook and I clicked on it, which took me to the website where the logo shows Bennett & Claire/ Boston MA and I thought the company was in USA I ordered jackets and a bag the items arrived after 12 days. when I opened the package and saw the jacket, I was very disappointed it wasn't like the one shown on the website it is completely different the material quality very poor, and the size was no accurate, so I didn't even bother opening the other 3 items When I wanted to return them I contacted by email and followed the instructions on the website but wouldn't give me the return address they responded by offering me a 10% I sent several emails and the kept offering me 20% 30% and 40% discounts and saying the cost of sending back will be $45us witch i don't mind to pay it but the still refusing to give me the address to send back. finally, I told them I was going to file a complaint with the BBB and after I mentioned filing the complaint they responded by giving me the RETURN address and the phone# to send it to CHINA and confirming that they were not in the USA but they are located in CHINA. This is a scam anyone would think that Bennett & Claire is in the USA, as the logo and photos on the website suggest that's why the didn't want to give us the address and my Amex card could not help me either. On December 17th American express told to send the items to China and is costing me to send $67.15 NOT $45 AS there were advertised in the web site of Bennet I hope they can give me my credit back to my Amex card amount of 216.85 [BBB Scam Type: Counterfeit Product] [Business: BENNETT CLAIRE] [Location: NY, USA - 10573]

I hired Prestige Pet Transport llc April 18 to pick up my animals October 27 to transport my animals from ogden Utah to Palm Bay, FL. On that day Patrick Wilconson let me know that he got in a wreck. He told me he would return my money, which he didn't do. I tried for a week to get my funds back. Not only did I lose the $750 deposit but I also lost the plane ticket fare. He had every excuse in the book for not giving me my money back. I finally got in touch with American Express and they gave me the funds back. I should have heated the red flags. The first one was he changed his phone number and didn't let me know. I finally had to go through Instagram and find him. I think this person needs to be stopped. I feel like it was elder scam. [BBB Scam Type: Moving] [Business: Prestige pet transport llc Date Repo] [Location: UT, USA - 84401]

With this message, I would like to complain about the unsavory practices and business practices of the company: Ayatai Store, 1201 Broadway, Suite 600, New York, NY 10001, USA. On Nov. 15, 2026, I ordered a shirt from this shop in New York, NY, which arrived after some time. The amount of US$59.98 was paid via American Express. Unfortunately, the shirt did not fit, so I sent an email to the Ayatai Store in New York, NY, stating that I would be returning the shirt and requesting a refund. After some hesitation and an exchange of emails, I was informed that there is no return address in the USA and that I must send the shirt to the following address in China: Room 310, 3rd Floor, Building M, No. 1223 (Feige Industrial Park), Guanguang Road, Guanlan Street, Longhua District City: Shenzhen Province: Guangdong Country: China Postal Code: 518000 Recipient: Chen Phone Number: 19925410592 However, as I have discovered, the cost of returning the item far exceeds the price of the shirt, so I must decline this type of return. A return address in the USA was never provided to me. Can I exchange the item and get my money back? Here is the last conversation with this company: Dear Customer, We deeply regret that we were unable to provide you with a satisfactory solution! In fact, the options mentioned in the previous email are the best options we can offer. I know this is difficult for you, but we have also suffered a great loss. After all, these products themselves are sold at a very low price. We not only lose the cost of the products, but also pay logistics costs, which is also a huge expense for us. To save you time and money, we recommend that you accept a 30% refund to your account. And you can keep this package. If you still cannot accept it, we recommend that you return the package. According to our company's return policy, we can only full refund after receiving the package, please underst [BBB Scam Type: Counterfeit Product] [Business: Ayatai] [Location: GA, USA -

I received a letter via postal mail. It looked legit as it had my info on the car that I bought a few months ago with a logo that appeared to be from Kia, which is where I purchased the car. It offered extra services at a low price covering more than what I had already paid for. They seemed to have had trouble using my Capital One card but I have an American Express card that went through. Only later, when Capital One notified me that they had declined the purchase, did I realize that I had been scammed. I called the GPG to cancel the purchase, and the guy, Trevor, said that he could do that, and transferred me to the department that was to do so. I got a recording that I would have to call back "due to the holidays". I am so upset that I fell for this scam. Please look into this. [BBB Scam Type: Counterfeit Product] [Business: Walco GPG] [Location: KY, USA- 40291]

My mom, a 75 year old retiree who lives under my care, saw an ad or post for some vitamins on Facebook. She started to purchase them and then mentioned it to me and it seemed like a scam to me so I told her to back out of the process. To be clear, she had NOT submitted the order. As a result of not completing the order someone immediately called her trying to finish the purchase. She told them no and that she wasn't interested. She hung up, they called back attempting to close the sale again. She hung-up and we called her credit card company (American Express) and told them what happened. They confirmed the company was trying to run the charge and they would block it. A week or so later we received vitamins in the mail. My mom called and told them she didn't want the vitamins and had never completed the sales process. They said they would send her a return label. It was never received. She then looked up the company and called Healthy Living directly and they told her the email address ( [email protected] ) wasn't associated with them and that they have received numerous calls with similar claims. They told my mom she had been scammed and not to keep the pills sent bc they weren't from them and there’s no way to know if they are safe to take. Bc the attempted purchase went through CartPanda, American Express upheld the charge and will not refund my mom her money. [BBB Scam Type: Counterfeit Product] [Business: Healthy Living] [Location: TN, USA- 38119]

I got an Instagram ad about TAG watches. I clicked on the ad and it took me to the Old Million Luxury watches website where they advertised original Tag Heuer watches. I purchased a watched using Google Pay. The very next day upon furhter researched I found out that these were counterfeited wathces. I contacted the vendor and asked them to stop and reverse the transaction. They replied stating that the watch was already shipped, which was a lie. I received a fake/counterfeited watch 3 weeks later. I returned the watch immediately via certified mail to the origin address. The watch was returned to me because it was undeliverable due to address being vacant. I tried to email the merchant multiple times to request a return address and the emails bounce back as undeliverable. American Express had NOT been helpful during the dispute process either. [BBB Scam Type: Counterfeit Product] [Business: OM Luxury or Old M Luxury or Old Million Luxury] [Location: HI, USA- 96734]