800-397-3742

I needed to remove a credit freeze on my credit report. I misdialed the phone number on the bottom of my credit report for Experian Credit. I meant to call 888-397-3742 and instead dialed 800-397-3742. The person that answered took down my information, SS#, Address etc. and then proceeded to tell me I had 2 choices: 1) Mail in my Driver's License, SS# Card, and either a bank statement or a utility bill and wait 2-3 weeks or 2) pay $350 to speak to a counselor that will try to unfreeze my credit. When I spoke to my loan officer, she said it shouldn't cost anything. Then I compared the phone # on my credit report to the phone # I had dialed. I called the 800 # again and they answer as "Information Bureau". I don't know if it's legit, but they should not be presenting themselves as the credit agency and requiring a $350 fee for something that is free. I was able to unlock it myself once I called the correct number. I just feel that this company is aware of how many people could easily misdial the 888 and they are scamming people out of money. I definitely will be freezing my credit now. .css-1w6dufj{-webkit-box-flex:0;-webkit-flex-grow:0;-ms-flex-positive:0;flex-grow:0;-webkit-flex-basis:auto;-ms-flex-preferred-size:auto;flex-basis:auto;width:calc(100% * 12 / var(--Grid-parent-columns) - (var(--Grid-parent-columns) [BBB Scam Type: Phishing] [Business: Information Bureau] [Location: WA, USA - 98203]