This scam campaign centers around fraudulent debt collection attempts targeting former Charter Communications (Spectrum) customers through a coordinated network involving phone number 844-908-0174, two domains (pay-hh.com and hhcollect.co), and the debt collection company Charter Capital Corporation. The campaign operates under the name "Harris & Harris" and specifically targets individuals who previously held Spectrum cable services, with scammers claiming these consumers owe outstanding debts from years-old accounts.
The connected infrastructure reveals a sophisticated operation where all entities are reported together with moderate to high confidence levels. Phone number 844-908-0174 serves as the primary contact point and is linked to both domains pay-hh.com and hhcollect.co with 0.59 confidence, while the two domains show the strongest connection to each other at 0.85 confidence. Charter Capital Corporation, which has accumulated 3 CFPB complaints in the debt collection industry, is connected to both the phone number and the pay-hh.com domain, indicating potential involvement in legitimate debt collection activities that may be exploited by scammers using similar branding.
Consumer impact data shows multiple reports of unwelcome text messages claiming debt collection services for Charter Communications accounts, with victims reporting they have not been Spectrum customers for up to 10 years. Community reports indicate the scammers provide North Carolina permit number 114009 to appear legitimate and direct victims to make payments through the pay-hh.com website or by calling 844-908-0174. The messages include terms and conditions links to hhcollect.co and options to opt out, mimicking legitimate debt collection practices to increase credibility.
To protect against this campaign, consumers should independently verify any debt collection claims by contacting Charter Communications directly through official channels rather than using contact information provided in unsolicited messages. Never click on links in unexpected text messages or emails claiming you owe money. If contacted by this campaign, hang up immediately if called and do not respond to text messages. Report these incidents to the FTC at reportfraud.ftc.gov or file a complaint with the FCC. Before engaging with any debt collector, verify their legitimacy through your state's licensing board and check if phone numbers or domains are flagged as suspicious through consumer protection websites.
This represents a moderate-level threat that exploits legitimate debt collection procedures to defraud former cable customers. Recommended next steps include increased consumer education about verifying debt collection claims, monitoring of the identified phone number and domains for continued fraudulent activity, and coordination with Charter Communications to alert customers about this impersonation scheme. The campaign's targeting of long-former customers suggests scammers are using outdated customer databases, indicating potential data breach concerns that warrant investigation.