refurbishedfoodequipment.com

I am filing this complaint against Refurbished Food Equipment, LLC (doing business as refurbishedfoodequipment.com), owned and operated by Bruce Robertson and Carla Robertson, located at 6824 Diamond Ridge Pkwy, Castle Rock, CO 80108. The business engaged in deceptive sales practices by accepting full payment for a Turbo Chef oven that was never delivered and then failing to provide a full refund despite repeated promises and partial payments. Transaction Details and Chronology On April 8, 2025, after viewing their listings on eBay and their website, I contacted Bruce Robertson to purchase a Turbo Chef oven for use in my coffee shop. Bruce Robertson confirmed availability, condition, and price. I wired the full amount of $11,419.65 to their account that same day. He acknowledged receipt and assured prompt shipment. From April through September 2025, I followed up regularly via text messages and emails. Bruce Robertson repeatedly claimed the oven was being prepared, tested, or ready to ship, citing various delays (freight issues, scheduling). No shipment occurred, and no tracking was provided. In September 2025, I demanded resolution—either delivery or full refund. Bruce Robertson admitted the oven could not be delivered and promised a complete refund. He sent a partial payment of $600 as a show of good faith. On October 19, 2025, after continued delays, I sent a formal demand letter via certified mail to their business address, attaching evidence and requesting the remaining balance plus compensation for business losses within 10 days. After receiving the letter, Bruce Robertson and Carla Robertson contacted me, reaffirming their commitment to a full refund. Bruce Robertson sent an additional partial payment of $500 in late October 2025. Despite ongoing assurances (via text and email) that the remaining $10,319.65 was “being processed” or “on its way,” no further payments were made. As of [BBB Scam Type: Online Purchase] [Business: Refurbished Food Equipment LLC Dat