CASTLE ROCK

I was contacted via text requesting for an engagement to train people in QBO - this is a service I provide. I gave my email and asked for him to email me some details. His email was a fake WIX email. He gave information - he was from Crescendo Recruitment agency, crescendorecruitment.com. I found this to be a bit odd. Website is complete but very generic - I found some of the information to be COPIED from another recruiting agency that may or may not be legit. They didn't change the company name - JPG Group. How stupid of them! I believe JPG Group is also a related scam site. Then, I looked up the phone numbers listed on the website - one of them is associated with Castle Rock Productions - a well known scam involving scammers contacting QBO ProAdvisors over training for something. The kicker is this guy INSISTED I send an invoice for the amount he QUOTED ME (usually I send the engagement agreement and I tell them what I'm charging - so when they tell me what the deal is, it's a red flag too) - and that I RECEIVE PAYMENT USING A QUICKBOOKS CHECKING ACCOUNT. Not only do I not have one, but even if I did, it should not matter AT ALL HOW I receive a payment or what account I receive it into. This tells me the SCAMMERS ARE INSIDE QBO'S SYSTEM OR ARE BAD EMPLOYEES LOOKING TO SCAM USING QBO CHECKING ACCOUNTS. QBO lacks serious security measures, much like Zelle. Anyway, all of these combined assured me this was fake. I also looked up the owners of the address listed on their county's real property search, and sure enough, it's a residential home and these poor people have no idea their address is posted on websites touting fake companies. .css-c8hvdp{--Grid-columns:12;-webkit-flex-direction:row;-ms-flex-direction:row;flex-direction:row;min-width:0;box-sizing:border-box;display:-webkit-box;display:-webkit-flex;dis [BBB Scam Type: Employment] [Business: Crescendo Recruitment Agency Date Re] [Location: FL, USA - 32459]

I did a Google search for garage repair near me and found one close by. When I called I was greeted with a completely different name than what was listed on Google. They used the name Top Garage Door over the phone but Castle Rock Garage Door Repair Services on Google. I noticed the website was non existent and I was given a warning that the website was not private and possibly a scammer. There was only 1 review on Google and it wasn't even a real person's name. When I called them back after noticing these discrepancies, the rep would not answer and kept deflecting and getting very defensive and rude. All I was asking was why they answer the phone with one name and online use a different name. Her excuse was that the website was under construction. I kept telling her that doesn’t answer why they use 2 different company names. She was very rude and still would not answer the reason for the discrepancy. I even got a call back from a so called manager and he didn’t even attempt to address this concern either. There were no pictures on Google of the business. The Google street view was showing it was a building occupied by multiple businesses which would require a suite # in the address, however, this location had no suite # listed. .css-1w6dufj{-webkit-box-flex:0;-webkit-flex-grow:0;-ms-flex-positive:0;flex-grow:0;-webkit-flex-basis:auto;-ms-flex- [BBB Scam Type: Retail Business Business name Castle Rock Garage Door Repair Services / Top Garage Door] [Business: Castle Rock Garage Door Repair Services / Top Garage Door] [Location: CO, USA - 80104]

I am filing this complaint against Refurbished Food Equipment, LLC (doing business as refurbishedfoodequipment.com), owned and operated by Bruce Robertson and Carla Robertson, located at 6824 Diamond Ridge Pkwy, Castle Rock, CO 80108. The business engaged in deceptive sales practices by accepting full payment for a Turbo Chef oven that was never delivered and then failing to provide a full refund despite repeated promises and partial payments. Transaction Details and Chronology On April 8, 2025, after viewing their listings on eBay and their website, I contacted Bruce Robertson to purchase a Turbo Chef oven for use in my coffee shop. Bruce Robertson confirmed availability, condition, and price. I wired the full amount of $11,419.65 to their account that same day. He acknowledged receipt and assured prompt shipment. From April through September 2025, I followed up regularly via text messages and emails. Bruce Robertson repeatedly claimed the oven was being prepared, tested, or ready to ship, citing various delays (freight issues, scheduling). No shipment occurred, and no tracking was provided. In September 2025, I demanded resolution—either delivery or full refund. Bruce Robertson admitted the oven could not be delivered and promised a complete refund. He sent a partial payment of $600 as a show of good faith. On October 19, 2025, after continued delays, I sent a formal demand letter via certified mail to their business address, attaching evidence and requesting the remaining balance plus compensation for business losses within 10 days. After receiving the letter, Bruce Robertson and Carla Robertson contacted me, reaffirming their commitment to a full refund. Bruce Robertson sent an additional partial payment of $500 in late October 2025. Despite ongoing assurances (via text and email) that the remaining $10,319.65 was “being processed” or “on its way,” no further payments were made. As of [BBB Scam Type: Online Purchase] [Business: Refurbished Food Equipment LLC Dat

This Cat breeder Chelsea Humble, advertises as a Ragdoll breeder. We drove from Grand Junction to Castle Rock to adopt her last Ragdoll kitten. She charge $2500.00 for the kitten, which we paid and then returned home with the kitten. The Rocky Mountain Ragdoll website "At the time" stated that her Ragdolls were TICA registered, since our purchase of the kitten, we see that has now all been removed from the site. Our kitten we noticed did not act like a Ragdoll full breed normally act. We had her tested with a Wisdom Panel DNA and the result came back as 60% ragdoll and 40% mixed. One does not pay $2500.00 for a mix breed cat. Ms. Humble is running a scam in our opinion and should take her change her website advertisement! @media (min-width:768px){.css-1w6dufj{-webkit-box-flex:0;-webkit-flex-grow:0;-ms-flex-positive:0;flex-grow:0;-webkit-flex-basis:auto;-ms-flex-preferred-size:auto;flex-basis:auto;width:calc(100% * 6 / var(--Grid-parent-columns) - (var(--Grid-parent-columns) - 6) * (var(--Grid-parent-columnSpac [BBB Scam Type: Online Purchase] [Business: Rocky Mountain Ragdolls] [Location: CO, USA- 81505]

We hired Chris Martinez of MHCC LLC to resurface our swimming pool. Under the written contract, the project was to be completed within three weeks, with a deadline of December 9, 2025. The total contract price was $25,200, with a $2,500 discount offered if payment was made in cash. Payments were to be made in increments as work progressed. We signed a contract, Chris sent an email stating that if the project exceeded three weeks, MHCC LLC would refund $150 per day. The agreed scope of work included site containment, sandblasting, cleanup, bond coat application, installation of a 6-inch tile line, ¾-inch plaster, and removal of all debris and chemicals. Mr. Martinez hired subcontractors to perform this work. Approximately three weeks into the project, subcontractors informed us they had not been paid and threatened to place a lien on our home. Despite having received funds for materials, Mr. Martinez asked us to purchase the pool tile using our personal credit card. From that point forward, we received repeated excuses for delays. By the final week of December, well over the 3 weeks, Mr. Martinez stopped showing up and failed to complete the project. At that time, we had paid him a total of $20,000. One unpaid subcontractor informed us that Mr. Martinez had engaged in similar conduct with another family in Castle Rock. We independently contacted Tim Wass, who confirmed that Mr. Martinez took $27,000 from a $60,000 pool project and abandoned the job, leaving the property in poor condition. We possess extensive documentation, including the signed contract, emails, text messages, notes, and photographs, all of which are available for review by an investigator. We believe this conduct represents a pattern of fraudulent behavior, as Mr. Martinez appears to begin projects without intent to complete them, misappropriates client funds, and fails to pay subcontractors. We have talked to many other p [BBB Scam Type: Home Improvement] [Business: MHCC LLC] [Location: CO, USA- 80