A mortgage-related scam campaign is actively targeting consumers through deceptive postal mail followed by fraudulent phone solicitations using two connected numbers: 844-543-9870 and 877-899-1809. These numbers have been reported together by consumers, indicating they are part of a coordinated operation with a confidence level of 0.50. While neither number has registered complaints through the FTC's official reporting system, community reports reveal the scope and method of this scheme.
The scam operates through a sophisticated two-step approach beginning with official-looking postal mail. Victims report receiving notices and postcards marked "IMPORTANT NOTICE: RESPONSE NEEDED" that falsely claim to be regarding their mortgage loans. These mailings specifically reference legitimate mortgage servicers like Freedom Mortgage but direct recipients to call 844-543-9870. In at least one documented case, the mail was addressed to a real person who had never lived at the recipient's address, suggesting the scammers are using outdated or incorrect databases to target their victims. The postcards create urgency by stating the recipient should call "as soon as possible."
Consumer impact appears significant based on the pattern of reports describing identical tactics across multiple victims. The scammers are deliberately targeting homeowners by referencing mortgage lenders that are not the recipients' actual current servicers, indicating they are casting a wide net to find vulnerable consumers who might be confused about their loan servicing. The use of legitimate company names like Freedom Mortgage in the deceptive mailings adds credibility to their scheme and increases the likelihood that consumers will respond.
To protect yourself from this and similar scams, never respond to unsolicited mail or calls about your mortgage without first verifying the contact through your actual loan servicer's official customer service line found on your monthly statement or their official website. If you receive suspicious mail referencing mortgage matters, contact your real mortgage company directly using known contact information. If contacted by these numbers, hang up immediately and do not provide any personal or financial information. Do not click any links in related emails or text messages. Report these incidents to the FTC at reportfraud.ftc.gov or to the FCC for phone-related scams. You can verify if a phone number has been reported as suspicious by checking consumer protection websites and community reporting platforms.
This mortgage impersonation campaign represents a moderate threat level due to its targeted approach and use of official-looking mail to establish credibility. Consumers should immediately discard any mail directing them to call 844-543-9870 or 877-899-1809, and report any contact from these numbers to appropriate authorities. Mortgage holders should proactively verify their current servicer's legitimate contact information and establish direct communication channels to avoid falling victim to such impersonation schemes.