Scam Detective
Company

Direct, Inc

Consumer Complaints
  • 120 community reports from users

Direct, Inc is a registered business tracked by the CFPB. The complaints shown here are consumer disputes filed with the CFPB, not fraud reports.

Details

CFPB Complaints
5
BBB Status
{"status": "not_found", "looked_up": "2026-04-24T14:30:04.777694+00:00"}
Industry
Mortgage

Connected Entities

Impersonation Scams

Reports from people targeted by scammers using Direct, Inc's name.

Lacey Bennett Tax Mediation ScamFinancial services impersonation fraud

The scammer called me at 877-369-0378 pretending to represent Direct, Inc and introduced themselves as Lacey Bennett from a tax mediation office. They claimed my mortgage account had been flagged during a fresh review and needed immediate verification of personal details to avoid unspecified consequences. By impersonating Direct, Inc, the fraudsters attempted to exploit the company's mortgage industry presence to pressure me into providing sensitive financial information.

4/18/2026

This coordinated scam operation contacted consumers through phone numbers 844-425-2557 and 844-435-9199, with callers using fraudulent personas like "Vanessa Agle" and "Mike Mason" who referenced pending claims and legal documents. The scammers impersonated government agencies and debt collectors while also claiming connections to Direct, Inc to enhance their credibility during mortgage-related fraud attempts. The operation demonstrated sophistication by using the legitimate mortgage company's information to make their impersonation attempts appear more authentic to unsuspecting consumers.

4/18/2026

I received multiple calls from 859-214-8285 from someone claiming to work with Direct, Inc. on mortgage service opportunities that turned out to be employment offers. The caller insisted Direct, Inc. was expanding their team and wanted to welcome me as a new team member, requesting my banking details for direct deposit setup. When I contacted Direct, Inc. directly, they confirmed they had no knowledge of this recruitment campaign.

4/8/2026
Morgan Stanley Mortgage Impersonation ScamFinancial institution impersonation

The scam operation used Direct, Inc as part of their mortgage-focused fraud scheme, with this entity being reported together with Morgan Stanley impersonation activities. Scammers claiming to represent Direct, Inc targeted consumers with mortgage-related concerns, leveraging the urgency created by the fraudulent Morgan Stanley correspondence. This company name was used to add legitimacy to the coordinated fraud campaign affecting consumers across multiple financial service categories.

4/18/2026

Direct, Inc was impersonated by scammers using phone numbers including 478-207-7589 and 478-227-2970, along with other numbers in their network. The fraudsters claimed to be calling on behalf of Direct, Inc with pre-approved financial services and debt relief opportunities, requesting personal and financial information from targeted consumers. Victims who researched further discovered that legitimate companies named Direct, Inc don't engage in cold calling campaigns for debt services.

4/18/2026

Consumers received calls from 689-247-4130 and were directed to isti.e-dukt.org by scammers impersonating the International Security Training Institute (ISTI) while falsely claiming affiliation with Direct, Inc. The callers promoted misleading online security certifications and mortgage-related services, pressuring victims to provide financial information and pay certification fees. Direct, Inc. received 5 CFPB complaints as consumers realized the company was being used as a front for fraudulent training and mortgage schemes.

4/18/2026

Scammers operating through phone numbers 844-706-1229 and 228-335-0168 contacted consumers claiming to be from Direct, Inc regarding mortgage-related legal proceedings. The callers, using names like "Richard" and "Avery Moore," falsely represented themselves as process servers with active court summons and case numbers, pressuring victims to respond immediately to avoid legal consequences. The fraudulent use of Direct, Inc's name was designed to legitimize fake legal threats targeting homeowners in Louisiana and Mississippi regions.

4/18/2026
Waggy AI Robot Dog Network ScamProduct fraud impersonation

The fraudulent network operated through domains like www.memogenesis.org while impersonating Direct, Inc. to target consumers with fake financing offers. They claimed to provide pre-approved loans and credit services, asking consumers to pay upfront fees or provide account access for fund transfers. Consumers who paid the fees never received promised services, and the real Direct, Inc. confirmed they had no involvement with these solicitations.

4/18/2026
Sprinter Health Multi-Vector Job ScamEmployment and healthcare impersonation

Scammers using the Sprinter Health operation called me from 888-387-0426 pretending to be recruiters from Direct, Inc. offering medical scheduling positions. They sent me to www.careers-page.com to complete an application that requested sensitive personal details including my Social Security number. The fake job posting looked legitimate, but Direct, Inc. later confirmed they were not hiring and had been targeted by this impersonation campaign.

4/18/2026

The scam network operating through phone numbers like 877-719-0019 and 866-922-9066 contacted consumers claiming to represent Direct, Inc in matters related to mortgage processing and legal documentation. The scammers posed as representatives from court offices and process servers, demanding immediate payment or personal information to resolve fabricated legal issues supposedly involving Direct, Inc services. Victims who engaged discovered the calls were fraudulent when they independently verified that legitimate court documents are never served through threatening phone calls.

4/18/2026

The Multi-Domain Employment and Biotechnology Fraud Network has connections to Direct, Inc through co-reported activities, suggesting the scammers may be expanding their operations to target consumers in the mortgage industry. The fraudsters appear to be leveraging Direct, Inc's legitimate business presence to add credibility to their employment scam operations, potentially using the company's name in communications to job seekers. With 5 CFPB complaints already associated with Direct, Inc, consumers should be particularly cautious of any unsolicited employment offers that reference this company or its services.

4/18/2026

I was contacted by callers using numbers such as 323-205-7506 and 833-408-1591 who identified themselves as representatives from Direct, Inc. working on mortgage-related services. They requested sensitive financial information and tried to convince me to authorize payments or provide bank account details. The operation used sophisticated spoofing techniques, with calls appearing to come from different states to avoid detection.

4/18/2026
World Money Company Financial Services ScamMulti-sector financial impersonation

Fraudsters connected to world-moneys.com reached out to consumers while impersonating Direct, Inc in mortgage-related communications. The scammers claimed to offer mortgage services or assistance and requested sensitive financial information from potential victims. This impersonation targeted homeowners and prospective buyers by exploiting the legitimate-sounding company name in the mortgage sector.

4/18/2026
The Fraud Practice LLC Financial NetworkFinancial services impersonation

The Fraud Practice network impersonated Direct, Inc representatives through calls from 941-244-5361 and emails from questions@fraudpractice.com, claiming to offer financial services or account management. Scammers told consumers they needed to update their account information or verify their identity through the network's fraudulent domains like trafficpayment.com. Even with only 5 CFPB complaints, Direct, Inc's name provided enough credibility for the impersonation scheme to appear legitimate to targeted consumers.

4/18/2026
BeaverTail Financial Impersonation NetworkFinancial institution impersonation fraud

The BeaverTail network used amaneesam@yahoo.co.jp to impersonate Direct, Inc. representatives offering business services. They claimed victims' companies were eligible for government grants requiring small processing fees and tax information to secure. Business owners who participated never received grants but had their tax information used for fraudulent filings.

4/22/2026
Direct Mortgage Warrant ScamMortgage impersonation fraud

The fraud network impersonated Direct, Inc through phone calls from numbers like 833-408-1591, contacting consumers about alleged financial or mortgage-related urgent matters. Scammers claimed to be Direct, Inc representatives who needed immediate verification of personal information to resolve supposed account issues. Consumers uncovered the scam when they contacted Direct, Inc directly and confirmed no such communications were legitimate.

4/22/2026

Scammers operating through the coordinated phone network including 844-617-1825, 208-795-0628, 844-475-3241, and 702-497-0677 impersonated Direct, Inc to target consumers with fake mortgage-related claims. The callers used official-sounding names like 'Mike Mason' and 'John Douglas' while claiming to represent Direct, Inc regarding urgent mortgage matters requiring immediate consumer response. This impersonation of the legitimate mortgage company was designed to create false credibility and trick consumers into believing they had outstanding mortgage obligations that needed immediate attention.

4/22/2026

The fake process servers office operation contacted consumers through phone number 844-830-0354, with callers using names like "Soraya Black" and "Kimberly" claiming to represent Direct, Inc. These scammers told consumers they were calling about court summons with fabricated case numbers, creating urgency and fear to manipulate victims into providing personal information or making payments. The operation specifically targeted homeowners across multiple states, exploiting mortgage-related anxieties by impersonating Direct, Inc as part of their fraudulent legal intimidation scheme.

4/22/2026
Legal Courier Document Delivery ScamLegal impersonation fraud

Scammers operating through phone numbers 833-670-4397, 855-803-4910, and 771-247-3390 contacted consumers claiming to be legal couriers with urgent documents related to Direct, Inc mortgage matters. The callers, using names like David Horton, William Casey, and Mike Mason, impersonated official legal representatives and claimed they had pending legal documents or claims involving Direct, Inc that required immediate signature or would become public record. They created false urgency by referencing specific timeframes and demonstrated knowledge of partial personal details to make their Direct, Inc-related legal claims appear legitimate.

4/22/2026
Tax Mediation and Assistance Office ScamGovernment impersonation debt collection

Scammers operating through phone numbers 771-247-3390, 833-670-4397, and 833-498-4688 contacted consumers claiming to represent Direct, Inc for mortgage-related services. The callers impersonated legitimate mortgage service representatives and demanded urgent payments or personal financial information to resolve supposed account issues. Consumers who engaged with these fraudulent calls were directed to suspicious payment portals and faced continued harassment from the connected network of scam numbers.

4/22/2026

This company claims to help people receive their birth certificates but took money claimed I was getting a refund and never received it [BBB Scam Type: Online Purchase] [Business: Vital forms direct.com] [Location: MI, USA - 48213]

21 hours ago

Attempting to obtain a reply containing personal information, under the pretense of state benefit eligibility, while simultaneously & contradictorily stating that these are not government funds. They also included a prepaid postage envelope for returning the filled out document. [BBB Scam Type: Other] [Business: Records Division / Direct Mail Network LLC] [Location: NC, USA - 27804]

1 day ago

They got my information by pretending to be from Federal Government Benefit Programs with Medicare. They offer a FREE $35,000 burial benefit through the Federal Government Medicare Program at no cost to you and tax free, and they offer reimbursement of ALL your Part B Medicare payments from Medicare to be Reimbursed to your Social Security Account every month by the Social Security Administration!!! They then sold my information to hundreds, possibly thousands, of entities and I have had numerous identity theft attempts over the past year, I receive constant scam phone calls DAILY that I am unable to stop, and I get scam offers in the mail constantly almost every day!!! I have had to put a Freeze on my credit, Lock my credit files, and keep an Identity Theft Alert active at all times!!! I have had to get an Identity Theft Protection Plan that costs me money out of my pocket every month to protect myself and have ID Theft Insurance and I have to check my credit monitoring service DAILY to keep ahead of these SCAM CRIMINALS. Someone needs to find and ARREST these Criminals ASAP!!!! Maybe the Boise office of the FBI should put an agent in the Post Office where their PO Box is located and catch them. This is a Federal Crime since they are using the USPS to facilitate their criminal activity. ID Theft is a Federal Crime!!!!!!!! [BBB Scam Type: Government Agency Imposter] [Business: Direct Processing Center] [Location: OR, USA - 97918]

1 day ago

Vital Direct said they would get me applications for vital records, so I paid their fees and have been waiitng for 3 out of 4 of these "applications". In the meantime, I found out that I didnt need to go through a 3rd party service. I was still willing to pay, but they will NOT send an application for 3 out of 4 that I paid for. I am out $197.00. The more I looked into this company, I see they commit fraud. I will never receive what they call an application to send off for vital records. Plus, they now have sensitive information. [BBB Scam Type: Online Purchase] [Business: Vital Direct] [Location: NM, USA - 87410]

2 days ago

Money was stolen off of the card and the company doesn’t want to take responsibility they keep asking me to identify myself and send my id ss card and birth certificate and i have done that 3 times within a 2 week period for them to say the same thing to me again [BBB Scam Type: Identity Theft] [Business: Direct Express] [Location: NJ, USA - 07060]

5 days ago

Tried to obtain my child’s birth certificate, this was the first website that appeared and they said they worked with the county’s office. After payments were made I received initial forms to fill out quickly then after submitting these I stopped receiving communication and have not received the documents. I have even requested a refund and have not received that either. [BBB Scam Type: Online Purchase] [Business: Vital direct online application forms] [Location: CA, USA - 90815]

5 days ago

My cousin called Griddle Direct and spoke to Jose the owner of the business and purchased a grill that has 3 burners for price of $299.00 with tax and shipping back in December 2025. He stated that shipping would take about 3-4 business day to arrive to Goodlettsville, Tn. A week passed and the grill did not arrive, 2 weeks passed and nothing so my cousin called to check the status and Jose said that the product was in Nashville and that we should be recieving the purchased grill within a couple of days. Another week passed and the grill was not recieved. At this point it was early January 2026 called Jose and he said the product was returned to him in bad shape. He said he would refund the money but the credit card account used for the purchase was closed. He said he would need to get a hold of his accounting department via email because they did not have a phone number to contact them. Its been now 3 months and still no refund, I called on Thursday March 19th, 2026 to check the statuse of this and spoke to Jose the first time he said he would again contact the accounting department and try to refund the money yet nothing, I texted him and Saturday March 21st and again Wednesday March 25th stating I would report him to the BBB since it's been several months that we have been going back and forth with this situation and nothing has been resolved. He called me right away and said he would send my cousin the 3 burner grill at no cost and donce he got clarification from his accounting department he would send a check to my cousin refunding him for the grill as well and keep the grill for the inconviniece. It is April 9th and no grill has been recieved nor refund. I feel this company/owner is a complete fraud, charging for a product that will not be recieved. [BBB Scam Type: Online Purchase] [Business: Griddle Direct] [Location: TN, USA - 37072]

6 days ago

Received text message from "Glinda" at AT&T Direct TV stating that their billing system shows I have not confirmed to keep getting ......I did not open the text so don't know what followed. I have never had AT&T nor DiRECT TV. This must be a SCAM. [BBB Scam Type: Phishing] [Business: Direct TV] [Location: MD, USA - 20601]

6 days ago

I GOT A "LOAN". THEY SUDDENLY CHARGED LARGE INTEREST. WHEN i DISPUTED IT AND ASKED FOR STATEMENT THEY HUNGUP. I RECEIVED A STATEMENT SO SMALL I COULDNT READ WITH MAGNAFYING GLASS. I CALLED AND REQUESTED ANOTHER THEY HUNG UP. TOLD ME MY BALANCE WAS 990.00 AFTER OVER PAYING 6 MONTHS. IT'S A FAKE LENDING COMPANY AND REFUSE TO APPLY ANY PAYMENTS MADE. [BBB Scam Type: Advance Fee Loan] [Business: ACM UPRISE DIRECT PURCHASER TRUST Da] [Location: NJ, USA - 08826]

8 days ago

Ive received multiple letters in the mail with my full vehicle description from "motor vehicle division". The letter states its the final attempt to notify and is about some new service contract and i need to contact to activate. It only includes anphone number, a local memphis number for me, and a p.o. box from missouri. The numbe is 901.286.8364 and the lady signed is Laura Kealoha- vehicle protection coordinator. Even the qr code in the letter takes me to a very strange site that only allows me to call... [BBB Scam Type: Phishing] [Business: Motor vehicle division auto service direct] [Location: TN, USA - 38127]

9 days ago

Consumer Complaints

Direct complaints about Direct, Inc's products or services.

They sent me someone else’s items and REFUSED to send me MY item. Dollars Lost $18 [BBB Scam Type: Counterfeit Product] [Business: Careismatic Brands Direct Date Repor] [Location: FL, USA - 32250]

35 days ago

I contacted this company for an estimate to install/replace and existing light fixture, they ask specific questions to give a basic quote for installation and photo of the light fixture and the location of where the light fixture is going to be installed this person sent me over 6 text messages since my light fixture was not a standard light fixture and the weight factor would cost more and he says was I able to handle the range of cost give before they could schedule to come out? Then he says that I obviously was not a good fit for you sir and they don't waste there time if you aren't ready to move forward his name was David D an electrician with Direct Electric. Why would I want this type of person in my home to install a light fixture? I am not a Male I am a Female that does not what to get scam by anyone! [BBB Scam Type: Home Improvement] [Business: Direct Electric Company] [Location: CA, USA- 92883]

45 days ago

I ordered a cowboy hat from Rock Hatter, $70.08. After weeks of waiting, it came to me. However, it's not at all what I ordered. I filed a complaint with them (Rock Hatter and the BBB). I want the correct hat, or my money back. They have a return policy, good luck there. What more can I do? Thanks - Dan Gallagher, 954-274-6450, [email protected] [BBB Scam Type: Counterfeit Product] [Business: Direct Express - ROCK HATTER Date Re] [Location: WI, USA- 54220]

47 days ago

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