Scam Detective
Company

UPGRADE, INC.

Consumer Complaints
  • 4,264 consumer complaints filed with CFPB
  • 5 community reports from users

UPGRADE, INC. is a registered business tracked by the CFPB. The complaints shown here are consumer disputes filed with the CFPB, not fraud reports.

Details

CFPB Complaints
4264
BBB Status
{"business_name": "Upgrade Motors Sales and Service LLC", "rating": "A+", "rating_score": 100.0, "accredited": false, "report_url": "/us/ct/east-hartford/profile/car-dealers/upgrade-motors-sales-and-service-llc-0111-110085793", "city": "East Hartford", "state": "CT", "out_of_business": null, "categories": [{"id": "55502-000", "name": "Car Dealers"}], "looked_up": "2026-04-16T17:53:02.764295+00:00"}
Industry
Credit reporting or other personal consumer reports

Connected Entities

Impersonation Scams

Reports from people targeted by scammers using UPGRADE, INC.'s name.

Scammers operating through cheapvuelos.com contacted consumers claiming to represent UPGRADE, INC. for travel financing options. They promised special financing deals for flight bookings and requested personal financial information to process travel loans. Consumers who provided their information later discovered unauthorized credit inquiries and potential identity theft attempts.

4/18/2026
Multi-Industry Impersonation NetworkMulti-industry financial impersonation

Scammers using the phone number 800-540-2458 contacted consumers claiming to represent UPGRADE, INC. and offering credit reporting services. The callers posed as legitimate representatives from UPGRADE, INC. and attempted to collect personal financial information under the guise of helping with credit issues. Consumers who provided information risked identity theft and unauthorized access to their credit profiles.

4/18/2026
Credit Bureau Impersonation ScamCredit reporting fraud

The fraudulent operation contacted consumers via 412-484-7997 and 985-334-3627, claiming to be from UPGRADE, INC. regarding credit line issues. Scammers told victims their Upgrade credit account had problems requiring immediate verification of personal and financial information. Consumers later discovered the real Upgrade had no record of these communications.

4/18/2026
Commercial Credit Adjusters Financial Network ScamMulti-sector financial impersonation

Scammers operating through 737-443-5014 contacted consumers claiming to represent UPGRADE, INC. with pre-approved credit offers. They posed as legitimate credit reporting representatives and pressured targets to provide personal financial information to supposedly complete credit applications. The high volume of consumer complaints against the real UPGRADE, INC. suggests this impersonation has been particularly widespread and effective.

5/2/2026

The publicrecords.us website led me to provide personal information that was later used by scammers impersonating Upgrade, Inc. to contact me about credit reporting services. They claimed there were urgent issues with my credit report that required immediate attention and expensive monitoring services. When I independently checked with the real Upgrade, Inc., they confirmed they had no record of contacting me and that the website was not affiliated with their legitimate business.

4/22/2026
BestTicketFare Travel Booking FraudFraudulent travel booking

The fraudulent travel booking operation operating through bestticketfare.com has been connected to UPGRADE, INC. in what appears to be a coordinated scam targeting consumers seeking affordable flights. Scammers impersonating legitimate travel services claim to offer discounted airfare, such as flights from Houston to Los Angeles for $181.99 online or $172.89 by phone, using UPGRADE, INC.'s reputation to add credibility to their operations. Consumers who provide personal information through these fake bookings may find themselves victims of credit-related fraud, as the operation appears designed to harvest data for subsequent unauthorized credit inquiries and identity theft schemes involving UPGRADE, INC.'s services.

4/22/2026

I have gotten upwards of 30 calls from various numbers claiming that they can help me get an estimate for energy rebates -- they list several options. When I ask where they work, they have said the California Energy Department (instead of the Commission), California Natural Resources Department (instead of Agency), and most recently posed at Energy Upgrade California, which has a convincing web presence, but not contact information except for the California Public Utilities Commission and outdated PDFs. [BBB Scam Type: Utility] [Business: Energy Upgrade California Date Repor] [Location: MT, USA - 59804]

30 days ago

Keep getting scam messages talking about an outstanding balance I don’t have. Did a credit pull recently; this DOES NOT show [BBB Scam Type: Debt Collections] [Business: Upgrade Inc.] [Location: NC, USA - 28546]

33 days ago

I received a call from someone who said they represented Energy Upgrade California, calling to inform a homeowner about energy rebates available to them from the state program. The person asked whether I was the homeowner. When I asked them to repeat, as I hadn't understood and wasn't comfortable sharing information, they said the same thing and asked me whether I was the homeowner. I said I would look up Energy Upgrade California online and they muttered "Bitch" into the phone and then hung up. [BBB Scam Type: Phishing] [Business: Energy Upgrade California - IMPOSTER] [Location: CA, USA - 90042]

39 days ago

They said they are a loan company [BBB Scam Type: Advance Fee Loan] [Business: Upgrade Finance Company] [Location: NC, USA- 28213]

48 days ago

Called saying they were calling about a loan that I inquired about even though I never did. [BBB Scam Type: Advance Fee Loan] [Business: Upgrade funding] [Location: FL, USA- 32222]

50 days ago

Share Your Experience

What's Your Exposure?

Know your risk exposure to this message with a Thorough Analysis. It returns a detailed report covering the complaint history, your data breach exposure, related scam entities, and risk signals tied to this email message. Check the box and enter your email address now.