Scam Detective
Company

Coinbase, Inc.

Consumer Complaints
  • 9,380 consumer complaints filed with CFPB
  • 32 community reports from users

Coinbase, Inc. is a registered business tracked by the CFPB. The complaints shown here are consumer disputes filed with the CFPB, not fraud reports.

Details

CFPB Complaints
9380
BBB Status
{"status": "not_found", "looked_up": "2026-04-16T17:51:06.898551+00:00"}
Industry
Money transfer

Connected Entities

Impersonation Scams

Reports from people targeted by scammers using Coinbase, Inc.'s name.

Cryptocurrency Platform Impersonation ScamCryptocurrency investment fraud

Scammers operating through domains like litecoinpool.org and vircurex.com falsely claimed to be affiliated with Coinbase, Inc. to promote fraudulent cryptocurrency investment schemes. They presented fake trading platforms and mining opportunities while using Coinbase's reputation to convince consumers to invest in non-existent cryptocurrency ventures. The impersonation was designed to exploit Coinbase's well-known brand recognition in the cryptocurrency space to legitimize their fraudulent operations.

4/18/2026
BeaverTail Financial Impersonation NetworkFinancial institution impersonation fraud

Scammers called from 800-261-5686 posing as Coinbase, Inc. security representatives warning of account breaches. They instructed victims to immediately transfer cryptocurrency to secure wallets they controlled to protect the funds. Consumers who complied lost their entire cryptocurrency holdings to the fraudsters.

4/22/2026
Multi-Service Financial Impersonation NetworkFinancial institution impersonation

Someone emailed me from contact@cryptocoind.info claiming to represent Coinbase about issues with my cryptocurrency account. They said Coinbase needed me to verify my wallet information and login credentials to resolve security concerns.

4/22/2026
Multi-Platform Financial Impersonation ScamFinancial institution impersonation

I was contacted at 816-398-7032 by someone claiming to work for Coinbase customer support about suspicious cryptocurrency transactions on my account. They asked for my login credentials and two-factor authentication codes to 'secure my wallet immediately.' Coinbase confirmed they never ask for authentication codes or passwords over the phone.

4/22/2026

Coinbase kept taking money out of my account convince me to take out high interest rate loans within the same paybacks wouldn’t let me withdraw my funds from the account lied to me four times in a row over two phone calls. They refused to reimburse me and they won’t even talk to me at this point they’re giving me fake names when I call down there to talk to him and fake information across the board. [BBB Scam Type: Investment] [Business: Coinbase] [Location: NC, USA - 28786]

3 days ago

I get these texts from "Coinbase" about once a month. I have never been involved with Coinbase. My research shows the phone number is a known scam. [BBB Scam Type: Investment] [Business: Coinbase] [Location: TX, USA - 76049]

19 days ago

A fraud company listed a fake number with Google as customer support for Coinbase.com in attempts to gain personal information to steal crypto accounts [BBB Scam Type: Tech Support] [Business: Coinbase] [Location: NY, USA - 10603]

27 days ago

I tried to withdraw money from my Coinbase account, and a phone number provided by Microsoft copilot, the person was trying to do a "dummy" transaction, to verify the account works and ended up buying $600 in bitcoin and tried to transfer it to himself using this crypto address 3GiLioe8eiLBFPojSPtY3cWK6Jcqg1YFr9 [BBB Scam Type: Investment] [Business: Coinbase IMPOSTER] [Location: TX, USA - 76053]

27 days ago

Received an email stating that my Paypal was being charged $587.72 for BTC Purchased. This is a scam and no purchase was made. [BBB Scam Type: Phishing] [Business: Coinbase Corporation] [Location: AL, USA - 36604]

28 days ago

I received an email from a James Kovacs stating they received an order from me and provided a bill receipt for $351.24 and it would be deducted from my PayPal account within 24 hours. They provided a phone number for customer support 1-803-470-8654. It currently does not show on my PayPal account, so they are unable to verify. I had an issue last month with someone hacking my PayPal account for $1499 for a iPhone purchase and I made the mistake of contacting them and PayPal helped me with it. They informed me that there were many scams currently happening and not to contact any of the phone numbers and watch for the deduction to appear on my account, then contact them. I have it so money cannot be deducted from account, only a charge until I verify the purchase. [BBB Scam Type: Phishing] [Business: Coinbase BTC] [Location: VA, USA - 22556]

28 days ago

I am writing to report a suspicious text message I received that appears to impersonate Coinbase. The message came from the phone number +1 808-895-1711 and stated: “Coinbase: Your withdrawal code is 682492. If this wasn't you, call us at +1 888-382-0410.” I did not initiate any withdrawal, and I suspect this may be a phishing attempt designed to compromise user accounts. For documentation and security purposes, I’ve attached a screenshot of the message. Please confirm whether this message originated from Coinbase or if it is part of a known scam campaign. I’d also appreciate any guidance on securing my account and reporting this to the appropriate authorities. Thank you for your attention to this matter. [BBB Scam Type: Phishing] [Business: Coinbase / impostor] [Location: WA, USA - 98034]

28 days ago

Sent a text with a fake withdrawal code for Coinbase. Said to call 888-382-0410 if it wasn't you. Fortunately when I called, I knew right away it was a scam when they told me to go to Trustwallet. I contacted Coinbase right after and gave them the info. [BBB Scam Type: Phishing] [Business: Coinbase] [Location: OK, USA - 73080]

28 days ago

I have an online bank Chime thru Bankcorp bank. I checked my account to see if my pay was recieved. It was and there were 12 transations to two woman I do not know thru cash app. also another larger debit to coinbase. I have no idea how this happened. I contacted my bank they suggested freezing my account, I did. they investigated the 12 and denied giving my money back. I have heard about the coinbase one yet. I also contacted the cash app support people who told me they cannot help me because I do not have an account with them. I have no idea what these apps are, I do not know these two woman. Casey McKinney, and Rhionna Howard. who took my money. I dont use apps online, only my bank account. This is theft, why cant I get any help. I have contacted FBI< Attorney general also, please help, this is my money for my bills. [BBB Scam Type: Identity Theft] [Business: cash app and coinbase] [Location: PA, USA - 15946]

28 days ago

Received a text that stated "Coinbase: A new API key has been connected to your account. If you did not authorize this, call us immediately: +1(870)970-1647" [BBB Scam Type: Phishing] [Business: Coinbase / impostor] [Location: OR, USA - 97448]

29 days ago

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