This phone number has generated 430 consumer complaints (376 FTC, 54 FCC) in the Reducing your debt (credit cards, mortgage, student loans) category. Complaints come from consumers in Dallas, GA, Sebastopol, CA, West Chester, Pennsylvania, Fairlawn, Ohio, Las Vegas, Nevada. Reports span from February 2026 to March 2026. Other high-volume numbers in the same scam category include (866)959-0957 (1161 complaints), (888)324-9444 (845 complaints), (866)959-0960 (751 complaints).
(855) 909-0914
Last reported Mar 27, 2026
- 384 FTC complaints filed against this number — top 1% of reported numbers
- 60 FCC robocall/robotext complaints
- 30 community reports from users
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Community Reports
This is Kiana Navarro with executive loan review unit and we finished approving your file and you’re approved with a 60 month term based on the underwriting notes. Call us back at 855-909-0914. It looks like we should be able to move with your approval forward [BBB Scam Type: Phishing] [Business: Executive loan review unit Date Repo] [Location: TN, USA- 38111]
This is Kiana Navarro with the Executive Loan Review Unit. I wanted to reach out because we've just finished reviewing your file and I do have a status update. You're showing an approval for $39,000 with a 60 month term. This is Kiana Navarro, my Direct Line, 855-909-0914. Based on the underwriting notes that I see here, it looks like we should be able to move with your approval forward. If you're still looking to wrap this up, you can press 2 now or call us back. And if you did receive a personalized approval notice already from us, have that reference number ready for the underwriting. If you are still pursuing your loan request, press 2. This is Kiana Navarro, my Direct Line, 855-909-0914. Based on the underwriting notes that I see here, it looks like we should be able to move with your approval forward. If you're still looking to wrap this up, you can press 2 now or call us back at 85-855-909-0914. And if you did receive a personalized approval notice already from us, just have that reference number handy when you speak with underwriting. Since the approval is time sensitive, we do need to hear from you by the end of this week, February 14th. Otherwise, you have to reapply. .css-1w6dufj{-webkit-box-flex:0;-webkit-flex-grow:0;-ms-flex-positive:0;flex-grow:0;-webkit-flex-basis:auto;-ms-flex-preferred-size:auto;flex-basis:auto;width: [BBB Scam Type: Phishing] [Business: Unknown] [Location: VA, USA- 22314]
I keep getting calls every day, at least 5 to 10 times a day, from Consumer Loans/Fresh Start Unions asking to call back the number 855-909-0914. I have told them to stop calling me and take me off their list, but they hang up on me. Each week they use a different fictitious name. This week, it was Kiana Navarro. Last week, Vanessa Rajos. It is out of control, with calls coming in at all hours of the day. I threatened to take legal action if these calls continue. I have explained that I filed complaints on the Federal Do Not Call website and the Florida Do Not Call List. It does not matter to them. I am in the mortgage business and rely on taking phone calls on my cell phone to run my business. These calls are coming through with a different phone number each time, with area codes all over the U.S. The last person I spoke to said the company name is Fresh Start Union, and he said they are located in Austin, Texas, yet I see no such listing online. Now these calls are coming through not as spam, even though I have spam blocking set up on my phone. The robocalls are escalating in numbers each day as if they want to harass me even more. I have been making a list of all of the phone numbers coming in, but it is all from the same source. Please help make this stop. .css-1w6dufj{-webkit-box-flex:0;-webkit-flex-grow:0;-ms-flex-positive:0;flex-grow:0;-webkit-fl [BBB Scam Type: Other] [Business: Fresh Start Union or Consumer Loans] [Location: FL, USA- 34241]
Transcription from voicemail left: “$9000 for 60 month term this is Kiana Navarro my direct line 855-909-0914 based on the underwriting notes that I see here it looks like we should be able to move with your approval for if you're still looking to wrap this up you can press two now or call us back and if you did receive a personalized approval notice already from us have that reference number ready for the underwriting if you're still pursuing your loan request press two this is Kiana Navarro my direct line 855-909-0914 based on the underwriting notes that I see here it looks like we should be able to move with your approval forward if you're still looking to wrap this up you can press two now or call us back at 858-55909-0914 and if you did receive a personalized approval notice already for us just have that reference number handy when you speak with underwriting since the approval is time sensitive we do need to hear from you by the end of this week February 14 otherwise you have to reapply…” @media (mi [BBB Scam Type: Advance Fee Loan] [Business: Kiana Navarro] [Location: NC, USA- 28613]
Keep getting voicemails daily. Here is a transcript: “ Is Kiana Navarro with the executive loan review unit? I wanted to reach out because we've just finished reviewing your file, and I do have a status update. You're showing an approval for $39,000 with a 60 month term. 855-909-0914. Based on the underwriting notes that I see here, it looks like we should be able to move with your approval forward. If you're still looking to wrap this up, you can press 2 now. Or call us back at 855-909-0914 and if you did receive a personalized approval notice already from us, just have that reference number handy when you speak with underwriting. Since the approval is time sensitive, we do need to hear from you by the end of this week, February 14th. Otherwise, you have to reapply.” @media (min-width:768px){.css-1w6dufj{-webkit-box-flex:0;-webkit-flex-grow:0;-ms-flex-positive:0;flex-grow:0;-webkit-flex-basis:auto;-ms-flex-preferred-size:auto;flex-basis:auto;width:calc(100% * 6 / var(--Grid-parent-columns) - (var( [BBB Scam Type: Phishing] [Business: Executive loan review unit Date Repo] [Location: VA, USA- 22030]
BECAUSE WE'VE JUST FINISHED REVIEWING YOUR FILE, AND I DO HAVE STATUS UPDATE. YOU'RE SHOWING AN APPROVAL FOR $39,000 WITH A 60 MONTH TERM. THIS IS KIANA NAVARRO, MY DIRECT LINE, 855-909-0914 BASED ON THE UNDERWRITING NOTES THAT I SEE HERE. IT LOOKS LIKE WE SHOULD BE ABLE TO MOVE WITH YOUR APPROVAL FORWARD. IF YOU'RE STILL LOOKING TO WRAP THIS UP, YOU CAN PRESS 2 NOW OR CALL US BACK. AND IF YOU DID RECEIVE A PERSONALIZED APPROVAL NOTICE ALREADY FROM US, HAVE THAT REFERENCE NUMBER READY FOR THE UNDERWRITING, IF YOU ARE STILL PURSUING OR YOUR LOAN REQUEST PRESS 2. THIS IS KIANA NAVARRO, SINCE THE APPROVAL IS TIME SENSITIVE, WE DO NEED TO HEAR FROM YOU BY THE END OF THIS WEEK, FEBRUARY 14TH. OTHERWISE, YOU HAVE TO REAPPLY. @media (min-width:768px){.css-1w6dufj{-webkit-box-flex:0;-webkit-flex-grow:0;-ms-flex-positive:0;flex-grow:0;-webkit-flex-basis:auto;-ms-flex-preferred-size:auto;flex-basis:auto;width:calc(100% * 6 / var(--Grid-parent-columns) - (var(--Grid-parent-columns) - 6) * (var(--Grid-parent-columnSp [BBB Scam Type: Advance Fee Loan] [Business: KIANA NAVARRO] [Location: CA, USA- 93245]
I get constant calls from different U.S. phone numbers asking me to call 855-909-0914 to move forward with my loan approval. I have not applied for any loans. They use different names. The most recent name was Kiana Navarro. I block their phone numbers, but they continue to call 2-3 times per day from different U.S. numbers, as late at 8:30 p.m. CST, different area codes. The past voicemails say a dollar amount I'm approved for, they rarely use actual bank names, and sometimes give a date to call them by. I block and report spam with every number that calls but I continue to get 2-3 calls per day to my cell phone. I've reported some to donotcall.gov as well. [BBB Scam Type: Advance Fee Loan] [Business: no business name] [Location: NC, USA- 27936]
Continuous phone calls with a callback number listed as 855-909-0914. Multiple names used, calling 2-3x a day. Current name used is Kianna Navarro. Asking for me to reach out to speak to the underwriting team for an approved loan. Targe [BBB Scam Type: Credit Cards] [Business: Unknown] [Location: NC, USA- 28304]
Multiple times per day and continuously calling from different numbers. I think I have blocked at least 100 numbers. This is Kiana Navarro, my direct line, 855-909-0914 based on the underwriting notes that I see here. It looks like we should be able to move with your approval forward. If you're still looking to wrap this up, you can press 2 now or call us back. And if you did receive a personalized approval notice already from us, have that reference number ready for the underwriting. If you are still pursuing your loan request press too. This is Kiana Navarro, my direct line, 855-90914. Based on the underwriting notes that's I see here. looks like we should be able to move with your approval forward. If you're still looking to wrap this up, you can press 2 now or call us back at 855-909-0914. and if you did receive a personalized approval notice already from us. Just have that reference number handy when you speak with underwriting. Since the approval is time sensitive. We do need to hear from you by the end of this week, February 14th. Otherwise, you have to reapply. .css-1w6dufj{-webkit-box-flex:0;-webkit-flex-grow:0;-ms-flex-positive:0;flex-grow:0;-webkit-flex-basis:auto;-ms-flex-preferred-size:auto;flex-basis:auto;width:calc(100% * 12 / var(--Grid-parent-columns) - (var(--Grid-parent-columns) - 12) * (var(--Grid-parent-columnSpacing) [BBB Scam Type: Advance Fee Loan] [Business: Underwriting department] [Location: WY, USA- 82609]
I get constant calls from different U.S. phone numbers asking me to call 855-909-0914 to move forward with my loan approval. I have not applied for any loans. They use different names. The most recent name was Kiana Navarro. I block their phone numbers, but they continue to call multiple times per day from different U.S. numbers. [BBB Scam Type: Phishing] [Business: Executive Loan Review Team / Kiana Navarro] [Location: CO, USA- 80227]
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