309-731-9965

Hi *******, Thank you so much for your message and for sharing your thoughts about the shoes. I’m very sorry to hear that they didn’t meet your expectations. I completely understand how disappointing it can be when something you were looking forward to doesn’t feel right. While we do offer a return/exchange service, we also have an exchange option that allows you to choose another size, color, or a different item from our collection. There is a small shipping and packaging fee associated with exchanging an item. If you let me know which item you would like instead, we’ll make everything ready for you. As for the shoes you received, you’re welcome to keep, gift, or sell them, so you don’t have to worry about sending them back if you choose to exchange. We really want to make sure you’re happy with your choice, so please let me know which option works best for you, and we’ll take care of it right away. -- Kind regards, Emma from the Emma & Jack Support Team [email protected] {#HS:3097319965-309301#} On Mon, Oct 6, 2025 at 17:47:26 CEST, ******* Rivers wrote: Hello, The size is too small on me. And the fabric is so thin, it was not what I was expecting. They seem cheaply made, especially for what I paid for them. In fact, after this experience I vow to never order shoes online again. How can I return the shoes for a full refund? Thank you, ******* On Sun, Oct 5, 2025 at 23:07:04 CEST, Emma & Jack Boston wrote: Hello *******, Thank you for your message, and we appreciate you taking the time to let us know that you are considering returning your order. We understand that there may be some dissatisfaction, and we would like to gain more insight to provide you with the best possible solution. Could you please let us know the reason behind your decisio [BBB Scam Type: Online Purchase] [Business: Emma and Jack Boston] [Location: MA, USA - 02347]