833-408-1613

I’m a new homeowner and got two letters in the mail, the ones you have to tear off on the sides. It looks like it’s from my mortgage lending bank and it says the have been trying to reach me and to call 1(833)-408-1613 [BBB Scam Type: Phishing] [Business: ARMED FORCES BANK NA - Mortgage Service Center] [Location: CO, USA - 80620]

I received a letter in the mail addressed to me with the name of my bank and county. It says “ we have been trying to reach you regarding a matter of importance as it relates to your mortgage. Please call 1-833-408-1613.” Targeted Perso [BBB Scam Type: Phishing] [Business: Re: Bank of America NA - Mortgage Service Center] [Location: MO, USA - 63122]

I received a letter with perforated, tear-off edges that resembles something that would contain a check enclosure. It had a prepaid postage stamp that reads - PRSRT FIRST CLASS U.S. POSTAGE PAID MAILED FROM ZIP CODE 32216 PERMIT NO 584. The contents read - COUNTY: (my county name) CLOSING DATE: (my mortgage closing date) LOAN AMOUNT: (my home loan amount) LENDER NAME: (my bank lender name) My last name and mortgage ID number. (my first name), We have been trying to reach you regarding a matter of importance as it relates to your mortgage. Please call 1-833-408-1613 Thank you. I suspected a scam because 1st) my lender has not been trying to contact me and knows how to contact me, and 2nd) my lender is not in Florida. I researched their phone number online and saw there were other similar complaints with the same number and written content posted through the BBB. Thank you BBB and other posters. You gave me piece of mind. [BBB Scam Type: Phishing] [Business: Federal Savings Bank - Mortgage Service Center] [Location: MO, USA - 65746]

Postal letter received encouraging me to call number. Exact text was "*****, We have been trying to reach you regarding a matter of importance as it relates to your mortgage. Please call 1-833-408-1613. Thank you" Targeted Per [BBB Scam Type: Phishing] [Business: US Mortgages] [Location: CO, USA - 81432]

Post card #1 from Daytona Beach FL, permit # 457. " William Cotton, this notice is regarding your current mortgage with CANVAS CREDIT UNION. We need you to call us about an important matter regarding this load. This is time sensitive so please call us at 833-570-4667 Mortgage ID# (bogus). Post Card #2 from PO Box 19595 Jacksonville, FL 32245-9595 Loan AMount: $350,000 Lender Name: Canvas Credit Union. Mortgage ID: (bogus). William we have been trying to reach you regarding a matter of importance as it relates to your mortgage. Please call 1-833-408-1613 [BBB Scam Type: Debt Collections] [Business: none] [Location: CO, USA - 80521]

This was received today 12/19/25 County: Crawford Closing Date: 12/11/15 Loan Amount: $150,000.00 FARRIS, Mortgage ID: 503-956-414 Larry, We have been trying to reach you regarding a matter of importance as it relates to your mortgage. Please call 1-833-408-1613, Thank you [BBB Scam Type: Phishing] [Business: Peoples Bank - Mortgage Service Center] [Location: MO, USA - 65453]

I received an official looking notice in the mail to contact 833 408 1613 regarding a heloc loan I have closed on with Westerra Credit Union . The amount of the loan is correct, the closing date of my loan posted on the notice is incorrect. The notice says they have been trying to contact me regarding the loan, but I have not received any phone calls or emails from Westerra Credit Union. [BBB Scam Type: Phishing] [Business: RE: Westerra Credit Union - Mortgage Protection Center] [Location: CO, USA - 80120]

I received two separate letters in the mail addressed to my husband, Ted Sperry, on 12/23/2025, both designed to appear as official mortgage-related correspondence. Each letter was sealed with perforated tear-off edges, requiring the sides to be torn open, which made them appear urgent and legitimate. First letter details: The first letter listed the county as Tulsa, a closing date of 12/1/2025, a loan amount of $405,000, and the lender name as “F M Bank,” which appears to be an incorrect version of our actual lender, F&M Bank. The mortgage ID listed was 503-941-921, which is inaccurate. The letter instructed the recipient to call 1-833-408-1613 and included the message: “Ted, we have been trying to reach you regarding a matter of importance as it relates to your mortgage. Please call 1-833-408-1613.” The front of this envelope displayed a generic bulk-mail postage box reading “PRSRT FIRST CLASS U.S. POSTAGE PAID,” with a permit number and a mailed-from ZIP code (32216), rather than a clearly branded sender or legitimate lender return address. Second letter details: The second letter listed a closing date of 11/19/2025, a loan amount of $405,000, county Tulsa, lender name F&M Bank, and a mortgage ID of 199766148, which is also incorrect. It directed the recipient to call 1-800-347-8518 and stated: “Ted, we have been trying to reach you regarding a matter of importance. Please call 1-800-347-8518.” The front of this envelope used presorted standard U.S. postage with a generic “United States Mail” label, patriotic eagle imagery, and a bulk-mail permit number, rather than clearly identifying a legitimate financial institution. Both letters used vague, urgent language, inaccurate mortgage information, bulk-mail postage, and generic envelope designs that appear intended to mimic official lender or government correspondence. The fine print inside states the sender is not affiliated with [BBB Scam Type: Phishing] [Business: FM Bank - Mortgage Service Center Da] [Lo

Mail piece received citing details about a recent loan that was opened, stating that, "We have been trying to reach you regarding a matter of importance as it relates to your mortgage. Please call 1-833-408-1613. [BBB Scam Type: Phishing] [Business: None - Mortgage Service Center Date] [Location: MO, USA- 64068]

Mail appeared to look like check, white 3 perforations to tear off. Had name of our mortgage company on front under address PO Box 19595 Jacksonville,FL 32245 Inside had our county, closing date, loan amt, lender name, our last name and a mortgage ID “ We have been trying to reach you regarding a matter of importance as it relates to your mortgage. Please call 1-833-408-1613. Thank you” No other information given. Appears to be spam and found similar information on the BBB site [BBB Scam Type: Phishing] [Business: Mortgage Service Center] [Location: MO, USA- 63385]