locksmiths-now.com

I recently moved into a rented apartment in a condo in Miami. The door lock had been acting up for a while, and eventually I got locked inside the apartment. Someone from outside was able to open the door with the key, and I immediately contacted the realtor responsible for managing the property. She advised me to call a locksmith to fix the issue and then send them the bill. I searched online for a locksmith and found the website https://www.locksmiths-now.com/. The site offers a wide range of services and lists different phone numbers depending on the type of service needed. I selected the number shown in a large yellow box for the service that matched my situation. An automated system answered, and shortly after, a representative picked up. I explained the problem, and she took my name, phone number, and address. She said she would dispatch a technician and that he would call me soon. A man called shortly after and said he was on his way. He arrived about 30 minutes later, checked the lock — a simple, inexpensive lock — and recommended replacing it. He installed a very basic lock that costs no more than $15 in a store. When he finished, he told me the total cost was $945, and that the only payment method accepted was Zelle. I was shocked by the price, but since I know emergency services can be expensive, I proceeded with the payment. When I asked for a receipt, he told me the Zelle confirmation was sufficient. I sent the bill to the realtor, and they immediately told me I had been overcharged. They said an emergency lock change should cost no more than $150, and usually around $100. The technician claimed the high price was because it was a holiday, but the realtor still refused to reimburse me and told me I needed to resolve the issue myself. I contacted the phone number shown on the Zelle receipt, and it turned out to be the technician’s personal number — meaning I had paid him, not a [BBB Scam Type: Worthless Problem-solving Service] [Business: Unknown] [Locat