thetailoredgents.com

I was searching for suite vest on Google and this website came up as a tile with a good looking vest that was in my price range. I went to the website and ordered the item. It charged my card and sent a confirmation email that a charge had been made, but it also sent an email saying I'd left items in my cart and should complete the purchase. Because my card had clearly been charged, I didn't follow through on trying to purchase it again. The confirmation email had said I should get shipping details within a day or two. Four days later, still nothing. I went to their website and filled out a contact form to try and talk to their customer support, but the form redirects to a 404 page error. I emailed the contact address asking for help getting tracking information, and all I got in response was generic responses that appear to be chat-bot generated and is likely giving me the runaround. Responses seem to take at least a day to come, further delaying the process. When I looked up the company, it looked like they had a great rating on BBB. But this seems to be something they counted on. The website I bought the vest from was "The Tailored Gents" (thetailoredgents.com). The store with great BBB rating is "Tailored Gents" (tailoredgents.com). Reviews of "The Tailored Gents" suggest that if people receive an item at all, it is very different from the advertised item. [BBB Scam Type: Online Purchase] [Business: The Tailored Gents] [Location: Denver, CO, USA - 80211]