Company

Mercari, Inc.

Consumer Complaints

113 consumer complaints filed with CFPB
2 community reports from users

Mercari, Inc. is a registered business tracked by the CFPB. The complaints shown here are consumer disputes filed with the CFPB, not fraud reports.

Details

CFPB Complaints

113

BBB Status

No BBB record found

Industry

Money transfer

Impersonation Scams

Reports from people targeted by scammers using Mercari, Inc.'s name.

**Mercari Impersonation and Debt Collection Scam Campaign** Our analysis has identified a connected scam campaign involving fraudulent activities impersonating the legitimate marketplace Mercari, Inc., which has generated significant consumer complaints across multiple threat vectors. The campaign centers around phone number 916-701-8726, which shows a strong connection (confidence level 0.79) to reports involving Mercari, Inc., despite Mercari having accumulated 106 CFPB complaints in the mone...

View full campaign analysis6/7/2026

[US] Mercari Tracking Scam (RTX 5070) Advice Needed I placed an order for an MSI RTX 5070 for $491. The seller had no ratings, but I figured they could be a new seller. Based on certain information found below, I realized this is likely a scam. Upon contacting support and escalating to a supervisor, I was told I must wait for the 15 day grace period before any action can be taken. **Red flags:** \-**Wrong Package Weight:** The order page shows the seller is using a 1 lb USPS Ground Advantage label. A triple-fan RTX 5070 card packed in a box weighs around 5 lbs. \-**Location**: The listing said it ships from Arizona, but the generated tracking says it's originating from Indio, California. \-**No Communication:** I have messaged the seller many times and have received no response. \-**No Tracking:** The package has been sitting on "USPS Awaiting Item" for 4+ days. I know the money is safe right now, but I want it back now. I paid with a credit card via PayPal. Has anyone successfully gotten support to bypass the 15-day clock on an obvious fake label? Should I try calling their support line, or is a PayPal dispute worth getting banned?

5 days ago1 upvote

The scammers said I had to make payments today get my mercari account activated so I can be able to sell on mercari [BBB Scam Type: Phishing] [Business: Mercari - IMPOSTER] [Location: KY, USA - 40508]

33 days ago

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