Scam Detective
Company

Zillow Group Inc.

Consumer Complaints
  • 4 community reports from users

Zillow Group Inc. is a registered business tracked by the CFPB. The complaints shown here are consumer disputes filed with the CFPB, not fraud reports.

Details

CFPB Complaints
54
BBB Status
{"status": "not_found", "looked_up": "2026-04-19T14:18:27.855478+00:00"}
Industry
Mortgage

Connected Entities

Impersonation Scams

Reports from people targeted by scammers using Zillow Group Inc.'s name.

Noirel Real Estate Impersonation ScamReal estate brand impersonation

The noirel.store fraud campaign targeted consumers by impersonating Zillow Group Inc with fake property listings and rental opportunities. They posed as Zillow agents offering exclusive deals on homes and apartments, requesting application fees and personal information. Consumers discovered the scam when they verified that Zillow Group Inc had no record of these listings or representatives.

4/22/2026
Multi-Industry Phone Impersonation NetworkFinancial services impersonation fraud

The scam network used phone number 315-846-2193 as a central hub while impersonating Zillow Group Inc. in real estate-related fraud schemes. Scammers created fake hotel booking websites and followed up with text messages from 315-846-2193 claiming to represent Zillow Group Inc., telling victims that credit card systems were down and requesting alternative payments through Zelle, Apple Pay, or Venmo. Consumers who provided payment information through these peer-to-peer apps lost money to the fraudulent scheme.

4/22/2026

This was a rental listing posted on Zillow. I had expressed interest in the home. They wrote back asking for my phone and email, which I provided (not thinking it to be unusual). Then Zillow blocked the listing, so I assumed something fishy was happening. The next day I received an email from Thomas Mohseni. I'm pasting the contents of the email below: Subject: !! Rental Information ** ** 2025 Fox Ridge Dr, Pasadena, CA 91107 Hello, Thank you for your interest! I'm Thomas Mohseni, new to landlording, but deeply attached to this home we recently moved from due to my job transfer to Grand Rapids MI (I’m a Sales Manager at Horizon Organic Foods). We planned to sell, but couldn’t part with its charm so we're offering it for long-term rent to someone who’ll love it as much as we have. No agents, no inflated prices, just a personal, straightforward process. Pets are welcome (as long as they play nice), and utility costs are already covered thanks to a government program I’m part of. Feel free to drive by the home to get a feel for the area. If you'd like interior photos or are ready to move forward, just return the rental questionnaire. We’ll then discuss how to proceed with the paperwork and how to get the keys to you if we find you’re a suitable tenant. General house description: Address: 2025 Fox Ridge Dr, Pasadena, CA 91107 Rent: $4,000 Security Deposit: $4,000 Move-In Cost: $8,000 Type: Single Family Residence Bedrooms: 3 Bathrooms: 2 Square Footage: 1,758 sqft Available: Now Laundry: In-unit Cooling: Central AC Garage: Attached Garage parking Pet Policy: Pet-friendly (Cats, Small Dogs, Large Dogs) Flooring: Hardwood floors Appliances Included: Dishwasher, Dryer, Washer What's special -Hardwood flooring throughout the house -Open kitchen and dining area -Modern appliances -Ductless heating and cooling system -Updated ceiling lights in every bedroom -Dishwasher -Shar [BBB Scam Type: Rental] [Business: Posted on Zillow] [Location: CA, USA - 900

32 days ago

i applied for a rental home in cape coral florida on ZILLOW.com and he contacted me immediately. assuming zillow a reputable website for rentals and home buying i believed him to be the relator or landlord. he told me the house was under contract and offered me another home nearby, which i checked on zillow. he then gave me the code for that home to tour and everything and made me apply to the website https://invitationhomespree.com/ . he requested a $65 application form. i provided all of my personal information thinking it was legit because he allowed me to enter the home alone, with the code, to tour myself since he was"out of town". he now has all my information including SSN DOB DRIVERS LICENSE ACCOUNT NUMBERS ETC. i contacted 'Invitation homes' , the listing company listed on zillow to see if everything was legit and they assured me it was a scam and to report it. unfortunately i provided my information because he let me enter this zillow home. the first home address was xxxx academy blvd cape coral fl 33990 the address of the home is xxx SE 16th Terrace cape coral florida. this makes it very hard not to believe. and also very dangerous as anyone will go into the home and he could harm someone. [BBB Scam Type: Phishing] [Business: zillow] [Location: FL, USA - 33186]

33 days ago

Received mail piece after closing on house from 'lender'. They said they've been attempting to contact me regarding a matter of importance, then list the phone number. [BBB Scam Type: Phishing] [Business: Zillow / impostor] [Location: TX, USA- 75078]

51 days ago

ZILLOW app/ REDFIN app/ REALTOR.COM - has listed personal family home in their websites without getting any authorization to have it listed - there were (3) homes they listed - which our family occupies and it is under a trust. It is illegal to list homes for sale and later state its not for sale now??? What kind of SCAM is that - also there is a tab where anyone can access and place their name as a owner??? The pictures taken are one shot, explanation of home doesnt even match! We want to remove all of these listings - it is not helping us as owners - you people are trying to sell a home not intended to be sold by owner? REQUEST TO REMOVE FROM WEBSITES!!!! you put it up - take it down. Response appreciated!!! [BBB Scam Type: Identity Theft] [Business: ZILLOW APP REDFIN APP REALTOR.COM Da] [Location: HI, USA- 96791]

51 days ago

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