888-919-4623

This is the voicemail I received: This is Elena Lozano with a special resolution unit. I'm reaching out about a tax matter before your file moves into final collections. Please give me a quick call back when you can. My direct line is 888-919-4623. unit, I've been checking through some files that got flagged before the 2026 IRS deadline. And yours is still showing a few unresolved items, maybe a past balance or missing returns. With the new relief programs rolled out for your state under the current administration. There's still time to see if you qualify for help, especially if you've had any recent financial stress. I'd really like to connect before this gets passed on to collections from what I'm seeing. There may still be a way we can step in and help. Feel free to call me back at 888-919-4623. I am available 9 to 5 for the rest of the week. [BBB Scam Type: Tax Collection] [Business: Special Resolution Unit] [Location: NC, USA- 28479]

Left several vm’s (I did not answer phone) but asks to have a return call to 888-919-4623 by Elena Lazaro. Verbal message begins but mid sentence the recorded message repeats itself for a total of 2 1/2 times before finally ending. Tar [BBB Scam Type: Tax Collection] [Business: Special Resolution Unit] [Location: OR, USA- 97355]

Multiple calls over 3 week period - from different numbers same message - always calling either in the morning or during the evening hours. but asking to call to 888-919-4623 sharing the following message - transcript of voicemail - This is Elena Lopez with the special resolution unit. I'm reaching a tax matter before your file moves into final collections. Please give me a quick call back when you can. My direct line is 888-919-4623. Special resolution Unit I've been checking through some files that got flagged before the 2026 IRS dealine. And yours is still showing a few unresolved items, maybe a past balance or missing returns. With the new relief programs rolled out for your state under the current administration. there is still time to see if you qualify for help, especially if you've had any recent financial stree. I'd really like to connect before this gets passed on to collections from what I's seeing. there may still be a way we can step in and help. Feel free to call me back at 888-919-4623. I am available 9 to 5 for the rest of the week. voice sounds like AI generated sounds very similar to Jennifer Aniston. Scammer phone number information taken from Whitepages.com which list the number as a landline. [BBB Scam Type: Tax Collection] [Business: Elena Lozano - Special Resolution Unit] [Location: WA, USA- 98665]

My name is Lena Lozano with the special resolution unit. I've been checking through some files that got flagged before the 2026 IRS deadline and yours is still showing a few unresolved items, maybe a past balance or missing returns. Press one now to speak to one of our tax officers. I'd really like to connect before this gets passed on to collections. From what I'm seeing, there may still be a way we can step in and help. You can press one now to connect. Uh, my name is Elena Lozano with the special resolution unit. I've been checking through some files that got flagged before the 2026 I, our size, deadline, and yours is still showing a few unresolved items, maybe a past balance or missing returns. With the new relief programs rolled out for your state under the current administration. There's still time to see if you qualify for help, especially if you've had any recent financial stress. I'd really like to connect before this gets passed on to collections, from what I'm seeing, there may still be a way we can step in and help. Feel free to call me back at 888-919-4623. I am available 9 to 5 for the rest of the week. [BBB Scam Type: Tax Collection] [Business: Special Resolutions Unit IRS Date R] [Location: FL, USA- 32404]

I have been contacted by this Elena from tax resolution almost daily. I block the number she uses a new one so far 5+ different area codes. I told her to stop calling, take me off her call list. She’s a scammer, she just argued, I hung up. Below is the message I get each time: This is Elena Lozano with the special resolution unit. I'm reaching out about a tax matter before your file moves into final collections. Please give me a quick call back when you can. My direct line is 888-919-4623. [BBB Scam Type: Tax Collection] [Business: Tax Resolution] [Location: OR, USA- 97023]

I am receiving numerous calls from different phone numbers leaving the same voice message: “Please give me a quick call back when you can. My direct line is 888-919-4623. My name is Lena Lozano with the special resolution unit. I've been checking through some files that got flagged before the 2026 IRS deadline and yours is still showing a few unresolved items, maybe a past balance or missing returns. Press one now to speak to one of our tax officers. I'd really like to connect before this gets passed on to collections. From what I'm seeing, there may still be a way we can step in and help. You can press one now to connect. Uh, my name is Elena Lozano with the special resolution unit. I've been checking through some files that got flagged before the 2026 IRS deadline. And yours is still showing a few unresolved items, maybe a past balance or missing returns. With the new relief programs rolled out for your state under the current administration. There's still time to see if you qualify for help, especially if you've had any recent financial stress. I'd really like to connect before this gets passed on to collections from what I'm seeing. There may still be a way we can step in and help. Feel free to call me back at 888-919-4623. I am available 9 to 5 for the rest of the week.” [BBB Scam Type: Phishing] [Business: Elena Lozano with the special resolution unit] [Location: CA, USA- 91755]

Caller Lena Lorenzo claims I have files flagged with the IRS for a past balance or missing return. She states it is going to collections, but I may qualify for a new relief program for my state under the new administration. Asks that I call her back at 888-919-4623. Caller ID shows the number as (440) 908-7747. [BBB Scam Type: Tax Collection] [Business: Special Resolutions Unit] [Location: ID, USA- 83455]

I have been called repeatedly for over a year from those claiming to be tax collectors. The main number to call back is 833-727-4144. It’s not always the same person. I get these calls nearly every other day and I ignore them. They also use different company names and phone numbers. Sample: This is Elena Lozano with the special resolution unit. I'm reaching out about a tax matter before your file moves into final collections. Please give me a quick call back when you can. My direct line is 888-919-4623. Or Good afternoon. This is Melissa with the National Tax Executive Office. My direct line is 833-727-4144. Hi there, this call is in reference about the new update on your tax file. Good afternoon. This is Melissa with the National Tax Executive Office. My direct line is 833-727-4144. Your tax file, it's still showing a possible balance or some unfiled returns. Based on the information we have on file under the new IRS Fresh Start program, your household may qualify for partial forgiveness. In some cases, that can significantly reduce or even eliminate what sued. It's important that we speak with you before this year tax. Deadline, whenever you get a chance to speak, please call us back so we can go over your options with you. Please make it stop [BBB Scam Type: Tax Collection] [Business: National Tax Executive Office Date R] [Location: MA, USA- 01824]