580-969-8888

The coat advertised was a Men's Vintage Brown Suede Leather And Faux Fur Lined Carhartt Vintage Jacket. Normally priced at $199.99 on sale for $79.99. I should have known it was too good to be true. I should have gone to the Carhartt website itself. However, I purchased it using my CC (I will be calling BoA in a few hours to declare the transaction a fraud). I got my parcel after a few weeks and noticed that it did not look anywhere like the item that was on their website. Also, I logged back into my account to use the "contact us" button and filled out their form and was told that "someone would reach out to me within 72 hours." No one did. So I waited a week and did the same thing, nothing. One more week and left an additional message in the notice saying I was going to contact my bank for fraud. Nothing. So I looked through their webpage and found their service email and sent them an email. The first email came back and told gave me a tracking number that showed that the package came from China (I will attach the tracking at the end of this). Obviously the person who read the email didn't understand English. I sent the email back in Chinese (using Google Translate). I got an email stating Option 1: Partial Refund Keep the item and receive a partial refund of $24. If you choose this option, please submit your request here: https://order-recovery.allindesk.com/order/refund-request/ORD-151450840 Option 2: Return for Refund Send the item back to us using the return address we’ll provide below. Receiver: Michelle Address: 9500 Santa Fe Springs Rd City: Santa Fe Springs State: California Country: US Zip Code: 90670 Phone: 580-969-8888 Return Policy: 1. We do not provide return labels. Customers are responsible for return shipping costs. Any customs fees or taxes incurred are also the customer’s responsibility. A return tracking number and receipt are required for [BBB Scam Type: Online Purchase] [Business: Cotosen] [Location: OH, USA - 440

I ordered a coat hoodie and purse. The coat is not leather, as advertised, the purse never arrived. The contact information is bad. I can not return, receive, or make use of the products. Order #3088526020937 [email protected] Company Name: Topln Trading (Hong Kong) Co.,Limited Company Address: :Room 702,7/F,spa centre,no.53-55 lockhart road,wan chai,hong kong. 580-969-8888 Credit card was charged to "Mushope" [BBB Scam Type: Online Purchase] [Business: Cotosen] [Location: TN, USA- 37660]