800-852-7522

I searched up an Alaska Airlines customer service number online. I called 800-852-7522 which was listed as an Alaska number. This routed me to 833-709-1784 - Travel Fares without me knowing. The associate on the line did not indicate she was associated with another company. She led me to believe she worked for the airline. I asked her change flights for my family and I which she did. She advised me that the airline was charging me a $200/person change fee - total of $800. I advised her that the website indicated there was no change fee because I was changing travel from Puerto Vallarta (which was undergoing civil unrest at the time - Feb 2026) to Maui. She said I could call back in 2 weeks and they would waive the charges but my travel was coming up pretty soon. In order for her to make the change, she would need me to pay $200/person because I was changing from a Saver Fare to a Main Cabin Fare. She at no time indicated she was charging me for her time to change my flights. I paid the $800 and turned around and filed a complaint with Alaska. Alaska notified me they never charged me $800 and confirmed they were not charging change fees. I called the vendor back to dispute the charges. They routed me to the same agent who proceeded to try and gaslight me that she never indicated she worked for Alaska and she told me that the $200/ticket was her fee. I told her I wanted to speak with her supervisor because I wanted to have them pull the call. She said, "Let me try to find someone" and put me on hold for 45 minutes. They took PII in the form of my and my family's birthdates and my credit card number for the $800 charge. [BBB Scam Type: Other] [Business: TravelFares] [Location: CA, USA - 95765]