847-386-2084

Complaint Against: Leader Local Garage Door Nature of Dispute: Improper Installation / Poor Customer Service I am filing this complaint due to a deceptive and unsafe service provided by Leader Local Garage Door. I was charged $600 for a garage door spring replacement. The technician installed only one spring for a double-wide garage door and insisted this was sufficient. Upon inspection by a third-party contractor, I was informed that this installation is unsafe and will cause premature failure of the garage door opener. Furthermore, the installation resulted in a loud knocking noise that the technician refused to address, claiming it was "normal." I have made multiple attempts to reach management via their office line (847-386-2084). The staff has been uncooperative, refusing to escalate the call and failing to provide the promised follow-up from the manager/owner. I am seeking a resolution/refund as the work performed does not meet safety standards or the verbal warranty promised at the time of sale. [BBB Scam Type: Home Improvement] [Business: Leader Local Garage Door] [Location: IL, USA - 60016]