877-200-9723

I watched a 6-7 minute video on Facebook on 3/30/2026, featuring Elon Musk that claimed to have developed a product that would favorably affect lung function. The 4 ingredients were named in the video, but the product name was not given. There was a special promitional price of $39/bottle quoted. At the end one was advised to "click" on an "order now" button. When the order page came up there were three options: to the best of my memory, the quantities were 2 bottles for a reduced price of $64.99, 3 bottles for ?, and 6 bottles for ? I clicked on 2 bottles and entered my Citi visa card #. I received a confirmation of my order that specified "Glycolform blood capsule $64.99 each" but didn’t specify the # of bottles in the order. When the order came on 4/3/26, it was NOT the product described in the video and had NONE of the ingredients. It was only when i called the customer service #877-200-9723 requesting to return it and a refund that i learned I had actually been charged $129.98. The rep also claimed there was a "no return" policy when the video stated "No risk, full money back guarantee." I was first offered a 30% refund. I refused and said I'd report for fraud. Then i was offered 50%, then 70%. I kept refusing and saying I'd report for fraud and finally I was given a full refund which I have verified with Citi Visa. I feel really stupid for falling for a fake product. I feel the company fraudlently substituted a different product and the confirmation of my order didn’t specify the total i was being charged. After confirming I had received a refund on my Citi Visa, i attempted to describe the transaction to the Citi rep as a fraudulent company. I was told there was nothing they could do to flag the company to help other customers, but I could report to you. [BBB Scam Type: Online Purchase] [Business: Elon musk- Imposter /Glycoform Date] [Location: CA, USA - 95207]