888-849-2284

My mother recently died and, while attempting to inquire about a final Blue Cross Blue Shield of Alabama payment, I erroneously called 888-849-2284 which appeared to be the number for Blue Cross when searching the internet. It was actually a number for getmehealthinsurance.org. The woman who answered my call asked for information - my mother's name, my mother's birthdate, her date of death. She asked for my birthdate as well. I questioned her about this, and she said that they needed it since I was the "legal representative" for my mother's account. She said that she would need to email me a form to complete and sign to close my mother's Blue Cross account. She asked for my email address to send a form to review and sign. She told me that in order to close the Blue Cross account, I would need to pay the final bill and could only accept a VISA or debit card payment. I told her my mother had neither, was deceased, and I had always paid her Blue Cross bill by check. She insisted that those were the only acceptable forms of payment and said a supervisor would call me. A man named, Dave, I believe called me back. He also insisted that the only acceptable forms of payment were VISA and debit card. Without the payment, they could not close her account. Of course, at this point, I started to see something was suspicious and realized it didn't really matter whether they closed her account or not - I just wanted to know if I needed to pay the bill. I told him I would call the Alabama Department of Insurance see if they could be of assistance and hung up. I then checked the website and confirmed my error - I was not speaking to anyone at Blue Cross. He called me back immediately and I told him I now understood: that he was not with Blue Cross and he was trying to scam me. The true Blue Cross agent confirmed the scam and also informed me that I did not owe [BBB Scam Type: Other] [Business: getmehealthinsurance.org] [Location: Montgomery, AL, U