This scam campaign involves a coordinated mortgage-related fraud operation using three connected phone numbers (833-382-6707, 833-408-1587, and 844-638-4314) and the company name "My Mortgage, Inc." The phone numbers demonstrate strong operational connections, with same_campaign relationships identified between all three numbers at 0.70 confidence levels. Additionally, My Mortgage, Inc. has been reported together with all three phone numbers, though at lower confidence levels of 0.35, suggesting the company name may be used inconsistently or sporadically in the scheme.
Consumer impact data shows 7 complaints filed with the Consumer Financial Protection Bureau against My Mortgage, Inc., while the three associated phone numbers show 0 FTC complaints each, indicating this may be an emerging or evolving campaign. Community reports reveal the scammers' primary tactic involves sending deceptive postcards through postal mail that reference victims' actual mortgage companies and mortgage identification numbers. The postcards contain urgent language such as "THIS NOTICE IS REGARDING YOUR MORTGAGE" and "This is time sensitive so please call us immediately," with specific instances mentioning legitimate lenders like "FIGURE LENDING LLC" to appear credible.
The fraudulent postcards create a false sense of urgency by stating "We have been trying to reach you regarding a matter of importance" and instructing recipients to "CALL UPON RECEIPT OF THIS NOTICE." This social engineering technique exploits homeowners' concerns about their mortgage status and leverages the perceived legitimacy of postal mail communications. The scammers appear to have access to mortgage-related personal information, including victims' names, addresses, and details about their actual mortgage providers.
To protect yourself from this and similar mortgage scams, never respond to unsolicited postcards or calls about your mortgage without first verifying the contact through your actual mortgage servicer using official contact information from your mortgage statements. Legitimate mortgage companies will not use urgent postcards with generic callback numbers to discuss important matters. If you receive suspicious mortgage-related communications, hang up immediately, do not click any links, and report the incident to the FTC at reportfraud.ftc.gov or file a complaint with the FCC. You can verify whether a phone number or company has been reported as fraudulent by checking consumer protection websites and the CFPB complaint database before engaging.
This mortgage impersonation campaign represents a moderate threat level due to its use of personal mortgage information and official-appearing postal communications. Consumers should remain vigilant about unsolicited mortgage-related contacts and always verify communications through official channels. The coordinated use of multiple phone numbers suggests an organized operation that may continue to evolve, warranting continued monitoring and reporting of suspicious activities to federal consumer protection agencies.