**Air Premia Customer Service Impersonation Campaign**
Our analysis has identified a sophisticated phone-based scam campaign that appears to impersonate Air Premia airline customer service operations. The campaign centers around the phone number 888-705-3110, which is connected to seven additional phone numbers through same-campaign relationships with 70% confidence levels. These connected numbers include 888-705-3310, 877-777-0352, 760-574-3299, 832-654-5766, 647-660-8849, 347-201-0616, and 469-260-9236, indicating a coordinated multi-number operation designed to appear legitimate through number rotation.
The fraudulent operation specifically targets consumers who have purchased tickets through Airpremia.com, as evidenced by community reports describing interactions where victims contacted what they believed was Air Premia customer service at 888-705-3110 to correct ticket errors, only to be transferred to fraudulent "reservation departments." The campaign also shows connections to debt collection companies, with ACCOUNT SERVICES INC. (8 CFPB complaints) linked to numbers 888-705-3310 and 760-574-3299, and BANK OF AMERICA, NATIONAL ASSOCIATION (176,047 CFPB complaints) connected to 832-654-5766. Additional community reports indicate the network has been used for cryptocurrency investment fraud and fake airline customer service for other carriers including Lufthansa.
The geographic distribution of the phone numbers suggests a broad-based operation spanning multiple regions, with numbers registered across different area codes including Texas (832), California (760), New York (347), Canada (647), and toll-free numbers (888, 877). Despite the extensive network of eight connected phone numbers, none have generated formal FTC complaints, indicating either a recently launched campaign or one that successfully evades traditional reporting channels while generating community warnings.
**Consumer Protection Advice**
Consumers should verify airline customer service numbers directly through official airline websites rather than relying on third-party booking sites or unsolicited communications. When contacted by anyone claiming to represent an airline, hang up immediately and call the airline directly using numbers found on their official website or your original booking confirmation. Do not click on links in emails or text messages claiming to be from airlines, and never provide personal information, payment details, or banking information to unsolicited callers. If you receive suspicious calls from any of the numbers in this network, report them to the FTC at reportfraud.ftc.gov or file a complaint with the FCC. Consumers can verify the safety of phone numbers and domains by checking community-driven scam databases and official airline communication channels.
**Threat Assessment**
This campaign represents a moderate to high threat level due to its sophisticated impersonation tactics, extensive phone number network, and targeting of legitimate airline customers during vulnerable moments when they need genuine customer service assistance. The connection to multiple debt collection entities and the absence of FTC complaints despite community warnings suggests an evolving operation that may be expanding its scope. Consumers should exercise extreme caution when contacted by any numbers in this network and aviation industry stakeholders should consider issuing customer advisories about verifying official communication channels.