amandahairs.com

I purchased a 22-inch wig from the website amandahairs.com for a total of $292.99. Upon receipt, the wig did not resemble the product shown in the advertised photograph. The quality was substandard, with a different curl pattern and significantly shorter length than depicted. I promptly contacted the company to initiate a return. Despite providing photographs on three separate occasions, which they requested, the company has offered multiple reasons to decline the return. They now claim that the return is not permissible because the item is a custom order, a claim I contest, as I ordered the wig under the category of colored wigs, not custom. The company's website states that returns are accepted for any reason within 30 days of purchase. Additionally, they specify that email responses are typically received within 24 hours. However, they have been taking several days to respond, and I frequently need to send multiple follow-up emails before receiving a reply. [BBB Scam Type: Online Purchase] [Business: Amanda Hairs] [Location: PA, USA- 17403]