axiatools.com

I ordered a set of decorative Christmas trees from Axia Tools on November 28, 2025 and received my order on December 12, 2025. The item is made from very cheap plastic and does not look as depicted by their website photo, so I contacted them by email to make a return. They asked me to send a photo of the product and the shipping label and a description of the problem. I complied. I then received an email offering a 10% discount. I refused that offer. I then received an email offering a 20% discount. I refused that offer. I then received an email letting me know I could return the product, but it would cost $20 or more to do so because of customs and handling. They also offered a 30% discount in that email. I replied that I would return the item. I then received an email offering a 35% discount and also the address (in China) that I could use to return the item. I then received an email stating I should disregard the previous email, because the address they provided was no longer valid, and they don't accept returns for opened items. They then offered a 40% discount, which I refused by return email. The next day, I received another offer of a 45% refund, which I refused. I stated that I’m not satisfied with this item, and I want to return it for a 100% refund. I stated that I'm willing to pay REASONABLE return shipping fees. Their website axiatools.com states that they offer "30-day hassle-free returns" and that "satisfaction is guaranteed," but that is obviously not the case. I have received 4 additional “negotiation” emails from Axia Tool, offering discounts of 50%, 55%, 60% and 65%. I refused all 4 offers and reiterated that I would accept nothing less than a 100% refund. I’m awaiting their next response. I’m including a screenshot of their website, where they state that they offer “30-day hassle-free returns.” [BBB Scam Type: Counterfeit Product] [Business: Axia Tool] [Location: SC, USA - 29212]