cesarilondon.com

[India] Cesari London changed their refund policy mid-complaint to deny my refund. Stay away. cesarilondon.com I ordered from a fashion brand called Cesari London after seeing their ad on Instagram. I checked their refund policy before paying. It said 7 day returns, refund or exchange. The clothes came with bad quality and the colour was nothing like the photos. So I raised a return. They denied it. While I was following up over WhatsApp and email on 26 May and showing them their own policy, they changed the policy on their website within minutes, while we were still talking. But the worse part is what the new policy actually says. They have written this into it: "REFUND POLICY IS SUBJECT TO ANY CHANGES UNDER ANY CIRCUMSTANCES WITHOUT ANY DISCRETE NOTICE AND THE DELAY IN UPDATION ON WEBSITE DOES NOT AFFECT THE IMPLEMENTATION OF CHANGES IN POLICY." So they have basically given themselves permission to change the rules after you have paid and act like the old policy never existed. And now refunds are only given as a voucher or store credit. You do not get your money back. About the screenshots. The first set is the new policy, the one they changed it to. The second set is the old policy from when I ordered, added for reference. Put them side by side and you can see exactly how the policy flipped in the middle of my complaint. The screenshots are from a later date because I only decided to post this now, but the policy popup and the website link are the same, so the before and after is clear. Just want people to know this before they order from them. That is it.

[India] Cesari London changed their refund policy mid-complaint to deny my refund. Stay away. cesarilondon.com I ordered from Cesari London after seeing their ad on Instagram. I checked their refund policy before paying. It said 7 day returns, refund or exchange. The clothes came with bad quality and the colour was nothing like the photos. So I raised a return. They denied it. While I was following up over WhatsApp and email on 26 May and showing them their own policy, they changed the policy on their website within minutes, while we were still talking. But the worse part is what the new policy actually says. They have written this into it: "REFUND POLICY IS SUBJECT TO ANY CHANGES UNDER ANY CIRCUMSTANCES WITHOUT ANY DISCRETE NOTICE AND THE DELAY IN UPDATION ON WEBSITE DOES NOT AFFECT THE IMPLEMENTATION OF CHANGES IN POLICY." So they have basically given themselves permission to change the rules after you have paid and act like the old policy never existed. And now refunds are only given as a voucher or store credit. You do not get your money back. The screenshots are from a later date because I only decided to post this now. But the policy popup and the website link are the same, so you can see the before and after yourself. Just want people to know this before they order from them. That is it.