davinciemporium.com

I placed an order with DaVinci Emporium on December 13, 2025, for a statue totaling $1,049.00. Upon arrival, the marble base was broken in half. I immediately reported the damage through the merchant’s website and received an automated email requesting photos. I promptly replied with the requested images. Since providing the photos, the merchant has not responded or offered a replacement, refund, or any resolution. The website provides no phone number, no physical business address, and no verifiable customer service contact beyond a message form. A domain lookup for DaVinciEmporium.com shows the registrant is masked by a foreign privacy service at Kalkofnsvegur 2, Reykjavík, Iceland, making it impossible to identify or contact the actual business owner. This raises concerns about the merchant's legitimacy and compliance with U.S. consumer protection laws. I have made good-faith attempts to resolve the issue directly with the merchant, but they have not responded. I am filing this complaint to report: Receipt of damaged merchandise Failure of the merchant to provide support or resolution Lack of transparency regarding business identity Potential deceptive or fraudulent online retail practices I am requesting assistance in documenting this incident and taking appropriate action regarding this merchant’s conduct [BBB Scam Type: Online Purchase] [Business: DaVinci Emporium] [Location: OH, USA - 45415]