embroom.com

I recently saw Embroom's beginner stichbook product on social media. Thought it was a good gift. When we received it, it didn't have any instructions on how to use it, and in reality we couldn't really use it as imagined based on the build of the product. I submitted a request for a refund. That's where things started to get fishy. Going to copy paste the response from the rep after I emailed. Essentially, they want me to ship the return back to Europe or get 20% back on my refund or use it for another product? Feels like scam to me. "We can assist you with a return, however, it would have to come to our Italian address (most of our customers come from the EU, that’s why we have it there). Please note that shipping costs may be high due to the weight of the package & distance, and they’re the responsibility of the customer; but I spoke to my manager earlier and we came up with a few options that might be more beneficial for you. We, as a company, will be at a loss on this order either way, so here’s what we could do to make things easier for you: We’re happy to let you keep the item (maybe it comes in handy one day, maybe it can be gifted), in order to help you avoid paying the hefty shipping fees, and we’ll still instantly refund you 20% of what you paid. That may end up being a little more than what you’d be left with if you were to pay a return fee, so I really think this would be a lot cheaper. We’ll take the loss, no problem. Your happiness = our goal. Alternatively, you can get a different, new item for free from https://embroom.com/collections/all. That means you still won’t have to pay for return fees, and on top of that, you get a product for free. If the new item is more expensive than your current one, you only need to pay the difference. Take a look at our store and let us know what item you’d like! I’m trying to make sure I don’t let you go with th [BBB Scam Type: Online Purchase] [Business: Embroom] [Location: MN, USA - 554