lacceti.com

I placed an order from the website, Lacceti.com on 3/31/2026. Today, I received a package from "uniuni" with an address of 2475 Touchy Ave, Set 300 (no city, country or zip code listed). Upon opening the flimsy packaging, there was a plastic bag with LACCETI printed. Inside, the Seoul Knitted Set I ordered did not resemble the item on their website. The picture on the Lacceti website showed the set as having a drawstring waist and the material looked like it was some kind of sweater knit. The one I received had a pattern on the pullover sweater and the skirt was just a straight cut jersey knit skirt. No labels whatsoever on both the sweater or skirt. Completely different item received from the one I ordered. [BBB Scam Type: Online Purchase] [Business: Lacceti] [Location: IL, USA - 60030]

Lacceti claims to sell women's appeal and home decor that is of top quality and timeless styles. I ordered two XL cashmere sweaters, received, an order confirmation with a shipment timeline of 5-15, as they claimed the product was coming from Australia. I received my order 15 days later, upon opening, I found two sweaters, significantly smaller than an XL and not cashmere. Most important was that neither sweater had any labels (brand, size nor material) nor was there an invoice. The shipping label on the package showed an Illinois address. I contacted Lacceti's Customer Support, via email, sharing the state I found their product (including the lack of labeling) and requested a return label and a refund. "We'll let you keep the product and give you a 20% refund (which was $24.40)". They further that shared they could replace but I would be required to pay the replacement shipping cost of $74.25 because it is being shipped from Australia. After looking at review on line, there are may complaints relating to the same experience I had. Based on the lack of product labeling, the absence of proper company invoicing, and the clear misrepresentation of your refund policy on your website, I am confident that Lacceti.com is operating fraudulently. Please do not order from their website, as it is clearly a scam operation. [BBB Scam Type: Online Purchase] [Business: Lacceti] [Location: OH, USA - 43082]