morrisonhhale.com

I naively ordered 2 coats from "Morrison and Hale" off a Facebook ad. I received them and the coats I understood to be wool were this cheap polyester and spandex material coats. I contacted them on 1/3/26 on their website with the email address for returns (morrisonhHale.com) and it came back that there was no such address. Then I noticed that in the 'returns' page the email had added and extra 'h' so I went back to the home page and noticed there was no 'h' and the address was [email protected] . So I sent another email to that address and got this email back. 1/13/26 "Thank you so much for reaching out and for providing your order number I’m really sorry to hear that the coats weren’t the material you were expecting. We completely understand how disappointing that can be. Thank you as well for flagging the typo on our returns page. You’re absolutely right, and we sincerely apologize for the inconvenience this caused. Our team has been notified so it can be corrected as soon as possible. Regarding your return request: Returns are absolutely possible, however they do involve international shipping, which typically starts around $25 per item, along with longer transit times and the risk of delays or loss in transit. To make things easier and faster for you, we’d love to offer you an alternative first: We can provide a 10% cashback refund on your order, and you’re welcome to keep both coats. This avoids return shipping altogether and also helps reduce unnecessary environmental impact from international transport. If this option doesn’t work for you, please let us know we’re here to help and can walk you through the next available options. We truly appreciate your patience and the opportunity to make this right. W [BBB Scam Type: Counterfeit Product] [Business: Morrison and Hale] [Location: MA, USA- 01938]