mysupportanimal.org

Tried to get an ESA letter through Mysupportanimal.org. I was approved, paid the $134.99 and never received my letter. They promise a letter within 48-72 hours. I emailed them twice a week later and got no response. They claim to have 24/7-365 support with only an support email. Their website has no phone number and witholds who owns the company, their address, etc. Avoid this predatory scam website. Dollars Lost [BBB Scam Type: Online Purchase] [Business: My Support Animal] [Location: OR, USA - 97232]

I paid MySupportAnimal.org for an Emotional Support Animal (ESA) evaluation and letter. I completed their intake questionnaire and approved payment as instructed. After payment, I did not receive the ESA letter, nor was I contacted by a licensed mental health professional for an evaluation. I reached out to customer support to ask about next steps and delivery, but I did not receive the promised service. The service advertised was an ESA evaluation and letter, which was not provided. Based on my experience and similar complaints from other consumers, I believe this business may be collecting payments without delivering the advertised service. I am requesting accountability and a refund for services not rendered. [BBB Scam Type: Online Purchase] [Business: mysupportanimal.org] [Location: FL, USA - 32117]