ourfitfamilylife.com

On February 15, 2026, I responded to a "FLASH SALE" promotion on the Instagram profile @ourfitfamilylife. The advertisement promised a comprehensive fitness program ("Better Body After Baby") specifically marketed with the claim: "For every mom - whether you're 8 weeks or 30 years postpartum!" and explicitly stated the package includes "120+ exercises." Relying on these specific claims, I purchased the program via their website (ourfitfamilylife.com). Upon gaining access, I discovered that the product is fundamentally different from what was advertised. Instead of the promised "120+ exercises" in video format, the content consists almost entirely of text-based theory with a minimal number of actual exercise videos. I immediately contacted the merchant ( [email protected] ) on the same day to request a refund due to the extreme discrepancy between the advertisement and the delivered product. The merchant ignored my initial emails. When I reached out via Instagram, I was told they were busy due to a holiday. In subsequent email correspondence, the merchant did not deny the lack of the promised 120+ videos, yet they flatly refused to provide a refund, citing their "No Refund" policy hidden in the Terms of Service. This merchant is using deceptive marketing tactics and false claims regarding the volume of video content to induce sales, then hiding behind restrictive refund policies to withhold funds for a product they failed to deliver as described. Furthermore, the merchant's Terms of Service and website fail to disclose the company’s legal registration or country of origin. There is no physical business address or a working phone number provided anywhere on the platform, which intentionall [BBB Scam Type: Online Purchase] [Business: Fit Family Life Inc] [Location: WA, USA - 98101]