probablei.com

I placed an order for items being sold via Instagram ad. Method of payment was ApplePay. The tracking number came over and showed the item was being shipped from abroad, Greece, specifically. It was taking a very long time for the item to arrived, eventually it looked like it was lost in transit. When I reached out to their support email, they told me it was delivered less than 30 days after ordered with the tracking number completely different than what was originally provided, showing it was a local shipper and that it was delivered. It never was. When I reached out they told me to call the post office, ask neighbors, etc. All were attempted and we have cameras so I could confirm the item was never delivered. They kept sending templated emails back to me suggesting I wait "40 hours" even though "delivery" was Jan 31 and we are now in mid March. Every email I would send, they kept just saying it was delivered. I asked for the items to be re-sent or for a refund and they would not do either. They also charged by card more than what my order confirmation was from, AND I was charged "Shipping insurance" and they were unwilling to do anything to make sure I received the product I paid for. So it is unclear what that insurance was for. Never buy anything from this site, Probablei.com. [BBB Scam Type: Online Purchase] [Business: Probablei] [Location: CA, USA- 92675]