puzzleyou.ca

I placed an order on PuzzleYou.ca, believing it to be a Canadian business due to the .ca domain, Canadian pricing, and checkout process. At no point during checkout was it clearly disclosed that the product would ship internationally from Germany or that I would be required to pay a separate customs brokerage fee to receive the package. After the order shipped, I was charged an unexpected import fee by UPS totaling CAD 20.96, which included customs brokerage charges in addition to taxes. While the company later pointed to small-print notices in policy pages and under shipping information, these details were not clearly presented during checkout and did not explain that the product was shipping internationally or that a third-party courier would bill additional fees upon delivery. As a consumer, I reasonably expected domestic fulfillment and standard Canadian taxes when purchasing from a .ca website. The lack of clear, prominent disclosure of international shipping and additional mandatory fees resulted in an unexpected cost after payment was completed. I am submitting this complaint to warn other consumers that PuzzleYou.ca operates as a foreign company shipping from Germany and that buyers may incur additional customs brokerage fees not clearly reflected in the checkout total. [BBB Scam Type: Online Purchase] [Business: Puzzleyou] [Location: ON, CAN - L4P 0H7]